Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Haley

Naples,FL

Summary

Accomplished Boutique Manager proficient in managing boutique operations and teams with forward-thinking and creative mindset. Proven track record for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills in a luxury market. Communicates very well with all levels of corporate management.

Training professional with extensive leadership experience in staff development, performance management and operational improvements within boutiques. Active participant in training programs for new product launches, new store openings and employee onboarding throughout 10+ year retail career.

Amassed a successful track record in the selection of talented candidates which become long-term company assets. Focusing on using effective recruitment strategies and candidate pipelines to keep a bench of top candidates within region and beyond. Leveraged traditional and online methods to bring in top talent.

Overview

8
8
years of professional experience

Work History

Boutique Manager

Lafayette 148 New York
03.2022 - Current
  • Recruited and hired initial personnel, working to establish key internal functions and outline scope of positions for each new team member.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Increased customer retention by 75% in first year.
  • Collected and analyzed stylist KPI information to track trends and build new business over first year.
  • Evaluated employee performance and conveyed constructive feedback to improve selling skills.
  • Managed new employee orientation training process for new Palm Beach Garden's Boutique.
  • Developed and implemented onboarding program for new hire's in other locations based on successful results.
  • Cultivated and strengthened lasting client relationships in luxury setting using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting Naples as new market.

Store Manager

Kendra Scott
03.2021 - 03.2022
  • Relocated to Naples, FL to open new store location.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives in a new market.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Developed 3 part time stylists into new positions. Generating enough sales and profit to add additional full time postilion to store.
  • Networked and built new community of philanthropic partners and friends generating over $40k in giveback in first year open.
  • Was asked to join new store opening training team in Southeast district, opened 3 additional full line stores in region.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives in all if these new market areas.
  • Facilitated virtual, in-person and blended learning sessions.

Store Manager

Kendra Scott
08.2019 - 03.2021
  • Recruited and retained top talent for two new Boston area stores.
  • Achieved awards for no employee turnover throughout time in Boston stores.
  • Developed individualized training plans to achieve staff readiness.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented new role within organization's event programs promoting existing employee to lead this role in Northeast district.
  • Was part of new WOW customer services program rolled out to stores. Trained stores within district for Excellence in Customer Service.
  • Coordinated with sales and marketing teams to publicize and promote philanthropic and local events.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Boutique Manager

Joie
06.2017 - 08.2019
  • Created 30-60-90 day plan to reorganize, rebuild and hire new staff in already existing team.
  • Resolved staff member conflicts in actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility with new hired employees.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Led, built and developed team for modeling service excellence.
  • Resulted in double digit increase on year after changes were made.

Multi Store Manager

L'Occitane En Provence
06.2015 - 05.2017
  • Recruited, hired, and trained initial personnel for both new locations.
  • Achieved 25% growth in sales over previous year on anniversary of original store; earned “Best Store Grand Opening – Revenue” for 2015/2016 with opening of second location.
  • Was asked to be part of Learning and Development team to roll out new product launches for company.
  • Traveled within region to train and facilitate new learnings to all employees.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Education

High School Diploma -

Warwick Veterans High School
Warwick, RI
06.1997

Skills

  • Excellent interpersonal and coaching and training skills
  • Strong organizational, planning, problem resolution, communication, facilitation and influencing skills
  • Staff Development Plans and activity planning
  • Sales leadership development
  • Highly effective networker
  • Event planning and execution
  • Proficient in PC and MAC platforms

Timeline

Boutique Manager

Lafayette 148 New York
03.2022 - Current

Store Manager

Kendra Scott
03.2021 - 03.2022

Store Manager

Kendra Scott
08.2019 - 03.2021

Boutique Manager

Joie
06.2017 - 08.2019

Multi Store Manager

L'Occitane En Provence
06.2015 - 05.2017

High School Diploma -

Warwick Veterans High School

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Leslie Haley