Leslie Hernandez

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Gathered requirements for ongoing projects and organized details for management use.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Built successful project plans covering objectives, resources and staffing to meet schedules.
• Bilingual Spanish to English

Manage large amounts of incoming calls from different campaigns.

Sought ways to improve processes and services provided.

Handle customer complaints, provide appropriate solutions and alternatives .

Follow scripting.

Follow communication procedures, guidelines and policies.

Code results of the calls accurately.

Provide accurate, valid and complete information by using the right methods/tools.

Communicated professionally with colleagues, freelancers and clients.

• Performed general housekeeping and cleaning tasks.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Loaded, unloaded and moved material to and from storage and production areas.
• Packing, shipping customer's orders.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Measured dimensions of finished pieces for conformance to specifications.

• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
• Greeted customers at drive-thru and took food orders.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.
• Prepared food orders, cooking on grill and operating fry station.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Cleared trays and removed trash from tables before sanitizing surfaces.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Cultivated warm relationships with regular customers.

• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Greeted customers at drive-thru and took food orders.
• Prepared food orders, cooking on grill and operating fry station.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Used cash registers and calculators to prepare bills, accept payments and make change.
• Cleared trays and removed trash from tables before sanitizing surfaces.

• Introduce the clients to all available insurance policy options and clearly explain to them.
• Calculated premiums and established payment methods for sales.
• Generated leads through cold-calling, networking and other outreach methods.
• Collected premiums on or before effective date of coverage.
• Met with prospective clients to discuss insurance needs and provide solutions.
• Met with customers to provide information about available products and policies.