Leslie Hernandez
Peoria,IL
Summary
Friendly and approachable, with passion for delivering exceptional service and creating memorable guest experiences. Possesses understanding of hospitality standards and strong communication skills. Committed to enhancing guest satisfaction and contributing to seamless and enjoyable service environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Room Service Ambassador
OSF Saint Francis Medical Center
08.2024 - Current
- Enhanced guest satisfaction by promptly delivering room service orders with a courteous and professional attitude.
- Supported fellow team members during busy periods by stepping in where needed, fostering a collaborative work environment among colleagues.
- Effectively managed guest expectations by clearly communicating estimated wait times and potential delays in room service delivery at the hospital
Retail Sales Associates
TJX Companies, Marshalls
11.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Peoria Notre Dame High School
Peoria, Illinois05-2024
Skills
- Hospitality industry
- Cleanliness standards
- Food preparation
- Complaint handling
- Food allergy awareness
- Food safety
- Personal hygiene
Certification
- Mental Health certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Room Service Ambassador
OSF Saint Francis Medical Center
08.2024 - Current
Retail Sales Associates
TJX Companies, Marshalls
11.2023 - 08.2024
- Mental Health certified
High School Diploma -
Peoria Notre Dame High School
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