Leslie Hernandez
Davenport
Summary
- Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure stable and consistent position.
- Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Registrar Secretary
West High | Davenport Community Schools District
01.2022 - Current
- Retrieving and maintaining confidential academic, behavioral, medical, and legal records for high school enrollments. This includes transcripts, grades, attendance, IEP/504's, and immunization records.
- Answer, manage, and re-directing incoming and outgoing calls while recording accurate messages and instructions to building staff.
- Evaluated transcripts to determine transfer credits applied towards meeting graduation requirements, including many foreign transcripts from other countries.
- Review, analyze, modify registrations, enrollments, and transfer processes to meet district regulations and state reporting standards.
- Facilitate assistance for graduating seniors with college admissions requirements for smooth academic transitions between institutions.
- Organize, catalogue, and preserve academic, medical, and legal records by scanning and filing paperwork into confidential electronic recordkeeping databases.
- Secure confidential student information from unauthorized access. Diligently retrieve proper releases prior to providing information.
- Generate reports based on requested data for administrative, institutional, or staff use.
- Greeting every student, guest, and co-worker with personable approach and provided knowledgeable, informative, detail-oriented service.
- Multi-tasking multiple projects in collaboration with different departments to meet time-sensitive deadlines in accordance with following strict, and consistently updated, district procedures.
- As an extensive ESL (English Second Language) program school, requires assisting foreign families with registration/enrollment services and obtaining mandatory documents while explaining/interpreting State, District, and Building policies.
- Assists with third party records requests from Lawyers and Probation Offices, Scott County Juvenile Detention Centers (YJRC), DHS, Social Security, Job Corps and The SAFER Foundation.
- Verifying Education, Enrollment, and Employment requests via phone call, email, fax, and mailed in inquiries.
ESL Paraprofessional
West High | Davenport Community Schools District
08.2021 - 01.2022
- Translated class's instructions and teacher explanations into students' first language while translating students' responses to teachers.
- Provided supportive role to ESL/ELL students in helping them learn English in classroom settings.
- Assessed students' performance levels and needs.
- Analyzed their strengths, weaknesses and cultural preferences and reporting back to teachers.
- Administered and distributed formal assessments, tests, worksheets, while assisting student with understanding directions and enforcing rules set by school districts.
- Documented behaviors, implemented interventions and treatment results with administrative approval.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Collaborated with teachers to help with classroom and workload management.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
Dispatcher Office Assistant
Black Horse Carriers | Penske Logistics
04.2020 - 07.2021
- Maintain and modify call logs, call records and other important documentation.
- Organize, catalogue, and distribute daily paperwork and data entry for multiple routes.
- Directed dispatching, routing, and tracking of 32 fleet vehicles to multiple surrounding states.
- Guided office procedures such as correspondence management, recordkeeping and online communications.
- Completed daily logs for management review.
- Prioritize and organize calls according to urgency.
- Advised supervisors regarding delays and special circumstances such as unexpected dangerous weather, and traffic/accident build ups, or rescheduled routes.
- Increased customer service success rates by quickly resolving issues and follow-up by coordinating with appropriate departments or field units.
- Utilizing radios, phones and computers to direct crews and other field units to appropriate sites.
- Answer emergency and non-emergency calls and document important information for supervisors.
Lead Inside Sales Representative
Glass America | Gerber Collision & Glass
05.2018 - 04.2020
- Greet and assist potential clients with identifying their issues and finding most financially beneficial solution that suits their need.
- Quoted and negotiated comparable prices between highest after-market quality glass to original manufactured glass (OEM). This includes contacting their local dealerships to confirm availability of OEM glass.
- Assisting clients via email or phone calls to help identify parts, negotiate pricing, and determine nationwide availability based on location and logistics.
- In cases that clients have glass insurance coverage; Informing on pros and cons of filling claims, guiding through deductible verifications, advising on premium increase risks, and executing claims process on their behalf after consensual decisions are made.
- Handling insurance payments and reimbursement paperwork, ensuring claims are processed properly and expeditiously.
- Building strong relationships with customers through keeping sales/ insurance claims process as transparent and informative as possible.
- Collaborated with over 300+ Auto Glass Safety Council™ (AGSC) Certified Glass Installation Technicians to provide mobile service to clients location of choice at no additional cost.
- Consistently exceeded company commission sales quotas.
- Growing existing accounts through cross-referrals from Collision departments.
- Nurturing partnerships with insurance companies to build referral portfolios that generate consistent and in demand leads.
- Recorded accurate, efficient, up to date notes in client database.
Skip Trace Investigator, Data & Billing Processor
Reliable Recovery Services LLC
01.2017 - 04.2018
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Conducted mobile and stationary surveillance on subjects of Repossession investigations.
- Monitored data entry processes and worked to improve efficiency and performance.
- Sorted and processed incoming reports before putting data into processing software.
- Proactively monitored accounts and addressed various issues.
- Identified data errors and discrepancies and implemented swift corrections.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Worked closely with repossession agents to coordinate activities.
- Identified best-known address to locate client's collateral or customer.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Verified accuracy of data before transcribing.
Education
Pharmacy Technician License -
City Colleges of Chicago- Richard J. Daley Campus
Chicago, IL07.2014
High School Diploma -
Tinley Park High School
Tinley Park, IL06.2013
Skills
- Bilingual in English & Spanish
- Reading Comprehension
- Clerical Support
- Resource Integrity
- Admissions and Registrations
- Confidential Records Management
- Maintaining Documents and Records
- Attention to Detail
- Cultural Awareness
- Flexible and Adaptable
- Excellent Communication
- Interpersonal Communication
- Dependable and Responsible
- Teamwork, Collaboration, and Team building
- Analytical and Critical Thinking
Timeline
Registrar Secretary
West High | Davenport Community Schools District
01.2022 - Current
ESL Paraprofessional
West High | Davenport Community Schools District
08.2021 - 01.2022
Dispatcher Office Assistant
Black Horse Carriers | Penske Logistics
04.2020 - 07.2021
Lead Inside Sales Representative
Glass America | Gerber Collision & Glass
05.2018 - 04.2020
Skip Trace Investigator, Data & Billing Processor
Reliable Recovery Services LLC
01.2017 - 04.2018
Pharmacy Technician License -
City Colleges of Chicago- Richard J. Daley Campus
High School Diploma -
Tinley Park High School
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