Leslie Hernandez

Chicago,IL

Summary

Dynamic leader with a proven track record in guiding teams, managing complex projects, and driving strategic objectives to successful completion. Expertise in project coordination, vendor management, and budget oversight underscores a commitment to operational excellence. Renowned for exceptional problem-solving skills and organizational capabilities, consistently developing efficient processes that uphold high standards while aligning efforts with overarching organizational goals. A collaborative approach fosters teamwork and innovation, ensuring a commitment to excellence in every endeavor.

Overview

years of professional experience

Work History

Facilities Coordinator / MAC Event Manager

JLL at Google

11.2023 - Current

Acted as the primary point of contact for executive-level town halls and department summits, managing everything from AV requirements to catering logistics
Directly managed a cross-functional team of MAC staff and Assistant Managers, delegating responsibilities across multiple high-complexity projects simultaneously
Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
Developed project time forecasts and labor reporting models to accurately estimate staffing requirements, ensuring optimal headcount for projects ranging from small office shifts to large-scale events.
Served as the primary liaison for executive-level stakeholders, translating complex space-planning data into actionable project roadmaps during enterprise-wide ad hoc initiatives.
Led multi-phase restacks and relocations for 1000+ employees, ensuring 100% "ready-to-work" status by the start of business.
Managed client expectations at the executive level, providing diplomatic feedback and data-backed solutions to align project scope with business goals.
Managed vendor relationships, facilitating timely service delivery and contract compliance.
Developed and maintained space planning documents to optimize workspace utilization.
Trained staff on best practices for facility management, improving overall team performance.

Optical Store Manager

MyEyeDr

05.2021 - 10.2023

Managed daily operations to ensure optimal customer service and satisfaction.
Trained and mentored staff on product knowledge and sales techniques.
Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
Implemented visual merchandising strategies to enhance store presentation and drive sales.
Developed employee schedules to maintain efficient staffing levels during peak hours.
Conducted regular performance evaluations, providing constructive feedback for professional growth.
Analyzed sales reports to identify trends and improve overall store performance.
Maintained accurate financial records, including budgets, sales reports, and expense tracking for informed decision making.
Achieved sales targets consistently by motivating team members and implementing effective sales strategies.

Operations Manager

Akira Chicago

10.2015 - 04.2021

Supported back office procedures, including hiring and employment processes
Maintained an onsite presence to ensure store met all company operational standards
Empowered employees with conflict management abilities and strategies for retaining dissatisfied customers
Trained new and existing employees on operational tasks.
Analyzed operational procedures to identify opportunities for cost savings.

Administrative Assistant

Artistry US

01.2015 - 01.2021

Organized conferences and special events, including setting up the catering and preparing all supporting materials
Supported set directors and makeup artists with product shoots
Updated office calendar with new meetings, events and appointments to avoid overbooking.

Skills

Team leadership and supervision
Work order management
Repairs and maintenance
Budget administration
Vendor coordination

Building operations
Special projects
Customer service
Problem-solving

Languages

Spanish

Native or Bilingual

Timeline