Leslie Hernandez
Summary
Compassionate Direct Support Professional skilled in patient management and daily living support. Develops tailored support plans and cultivates strong client relationships to enhance emotional well-being and safety. Leverages strong interpersonal skills to address concerns and drive positive outcomes, committed to continuous learning and innovative problem-solving.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Beacon Specialized Living
Reading, Pennsylvania
07.2024 - Current
- Trained new staff on hospitality standards and operational procedures consistently.
- Maintained facilities through regular upkeep and preventive maintenance, ensuring a safe and welcoming environment for clients.
- Assisted individuals with daily living activities and personal care tasks.
- Developed and implemented individualized support plans for clients.
- Collaborated with healthcare professionals to ensure comprehensive client care.
- Provided emotional support and encouragement to enhance client well-being.
- Maintained accurate documentation of client progress and activities.
- Trained new staff on best practices for client support and safety protocols.
- Communicated effectively with families regarding client needs and progress.
- Facilitated recreational activities that enhanced social interaction and engagement among clients, supporting their emotional well-being.
- Monitored individuals' behaviors and documented observations, promptly reporting changes or concerns to supervisor to ensure timely intervention.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed care plan and directions to administer medications.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Organized oral medications for clients following dosage and schedule requirements.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness and organization of client living spaces and equipment.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Warehouse Associate
Amazon
Reading, PA
11.2020 - 05.2024
- Picked and packed customer orders accurately for timely shipment.
- Operated forklifts to move products within the warehouse efficiently.
- Inspected incoming shipments for quality and damage before processing.
- Followed safety protocols to ensure a secure working environment for all staff.
- Communicated effectively with team members on matters related to work assignments.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Associate
Marshalls Store
Reading, Pennsylvania
10.2017 - 08.2020
- Assisted customers with product selection and provided excellent service.
- Organized merchandise displays to enhance store presentation and accessibility.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed processes for improving customer service interactions.
- Provided excellent customer service throughout each ride experience.
- Provided excellent customer service to members and visitors.
- Greeted customers and provided friendly customer service.
- Provided customer service to ensure guest satisfaction.
Education
Some College (No Degree) - Medical Coding And Billing Specialist
Reading Area Community College
Reading, PASkills
- Patient management
- Daily living support
- Crisis management
- First aid and CPR
- Health and safety requirements
- Behavior redirection
- Safety monitoring
- Client safety and first aid
- Quality program protocols
- Case documentation
- Life skills training
- Self-advocacy training
- Problem solving
- Problem-solving
- Time management
- Goal setting
- De-escalation techniques
- Adaptability and flexibility
- Effective communication
- Conflict resolution
- Team collaboration
- Emotional intelligence
- Social skills development
- Decision-making support
- Housekeeping tasks
- Facility maintenance
Languages
Spanish
Professional
Timeline
Direct Support Professional
Beacon Specialized Living
07.2024 - Current
Warehouse Associate
Amazon
11.2020 - 05.2024
Sales Associate
Marshalls Store
10.2017 - 08.2020
Some College (No Degree) - Medical Coding And Billing Specialist
Reading Area Community College