Leslie Hester

Creative and detail-oriented Furniture Flipper and Small Business Owner with 5+ years of experience restoring, refinishing, and reselling furniture. Skilled in design trends, woodworking, painting techniques, and online marketing. Adept at sourcing quality pieces, transforming them into one-of-a-kind items, and managing all aspects of sales and operations. Passionate about sustainability and giving new life to pre-loved furniture.

• Conducted market analysis to identify trends and consumer preferences in furniture design.
• Developed presentation materials for client proposals, effectively communicating design vision.
• Evaluated orders and proposals to determine feasibility of producing items.
• Reduced material waste during fabrication stages by optimizing cutting patterns using CAD software tools.
• Increased customer satisfaction by offering consultations and providing custom furniture solutions tailored to individual needs.
• Conducted market research to identify emerging trends in the furniture industry, informing future design concepts accordingly.
• Enhanced furniture designs by incorporating ergonomic principles and innovative materials.
• Repaired and maintained old furniture to give pieces new, improved looks.
• Applied space planning principles to calculate space for furniture.

Dedicated and highly organized professional with 9+ years of experience managing household operations, scheduling, budgeting, and community involvement as a stay-at-home parent. Skilled in multitasking, communication, and problem-solving. Seeking to re-enter the workforce and apply strong organizational, interpersonal, and leadership abilities to a professional environment.

• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Paid attention to detail while completing assignments.
• PTA Board of Trustees Wylie ISD 2020-2025 (R. F. Hartman Elementary School / Harrison Intermediate School)

Analytical and mission-driven data analyst with experience collecting, interpreting, and presenting data to support educational and community programs. Skilled in transforming complex data into actionable insights that improve student engagement, program outcomes, and funding decisions. Passionate about using data to advance youth development and educational equity in after-school initiatives.

• Collaborated with cross-functional teams to ensure accurate data collection and reporting protocols.
• Streamlined data entry processes, reducing errors and increasing efficiency in reporting systems.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Used statistical methods to analyze data and generate useful business reports.
• Enhanced business efficiency by identifying trends and patterns in complex datasets.
• Implemented robust control measures to improve analytical output reliability.

Dedicated and results-driven Restaurant Manager with 7+ years of experience overseeing daily operations, staff management, and customer service in fast-paced dining establishments. Proven ability to increase sales, reduce costs, and maintain exceptional guest satisfaction. Skilled in team leadership, inventory control, and creating positive dining experiences.

• Streamlined inventory management processes, improving accuracy in stock levels and reducing waste.
• Developed training materials for onboarding, ensuring new hires understand operational procedures and company policies.
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Carefully interviewed, selected, trained and supervised staff.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Conducted regular staff performance evaluations, providing constructive feedback to improve service delivery standards.
• Resolved customer complaints promptly, enhancing guest experience and promoting repeat business.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Delivered personalized customer service by assisting parents in selecting high-end children’s apparel and accessories suited to style, size, and occasion.
• Maintained visual merchandising standards to reflect the boutique’s luxury brand image and seasonal trends.
• Processed sales transactions accurately while promoting loyalty programs and boutique-exclusive collections.
• Built lasting client relationships through attentive service and follow-up on special orders or custom fittings.
• Supported inventory management, restocking, and coordination of new product arrivals to ensure an elegant, organized sales floor.

• Trained staff on operating procedures and company services.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Maintained up-to-date knowledge of product and service changes.
• Opened the store daily in a timely manner
• Created cash bank deposit slips and physically delivered them to the bank 
• Created daily store sales goals as well as individual employee sales goals by comparing previous year's sales
• Maintained a clean store while assisting customers
• Responsible for creating employee tasks to ensure a high score on monthly audit
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.