Leslie Irias
Valencia,CA
Summary
Proven leader with extensive experience at Galpin Motors Inc., excelling in customer service and staff supervision. Enhanced guest satisfaction and increased repeat business through meticulous attention to detail and effective communication. Skilled in cash handling and staff training, consistently improving service quality and operational efficiency. Achieved notable improvements in team productivity and customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Galpin Motors Inc.
North Hills, CA
08.2021 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
Cashier
Galpin Motors Inc
North Hills, CA
04.2017 - 08.2021
- Greeted customers entering restaurant and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Science - Early Childhood Education
College of The Canyons
Valencia, CA05.2024
Skills
- Customer Service
- Hospitality
- Staff Training
- Service Quality
- Staff Supervision
- Cash Handling
- Attention to Detail
- Verbal Communication Skills
- Time Management
- Strong Work Ethic
- Creative Play Ideas
- Licensed Driver
- Early Childhood Education
- Patience and Empathy
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Supervisor
Galpin Motors Inc.
08.2021 - Current
Cashier
Galpin Motors Inc
04.2017 - 08.2021
Associate of Science - Early Childhood Education
College of The Canyons