LESLIE JOHNSON

• Administer organizational compliance programs to ensure adherence to regulatory requirements, agency standards, licensing obligations, and internal policies.
• Key Contributions
• Managed agency licensing, registrations, renewals, and certification requirements, ensuring compliance with all applicable regulations. Monitor changes in federal, state, and local regulations and ensure organizational compliance. Conducted internal compliance reviews and audits, identifying and mitigating operational risks to enhance organizational integrity. Maintain regulatory documentation and compliance records. Coordinate audit preparation and responses to regulatory inquiries and examinations. Investigate compliance issues and recommend corrective actions. Generated compliance reports for leadership and regulatory agencies, facilitating informed decision-making and regulatory adherence. Partner with legal, finance, operations, and management teams to strengthen compliance controls and mitigate risk.

• Supervised invoice processing workflows, ensuring accurate coding and timely payment approvals.
• Reviewed vendor statements and resolved discrepancies to maintain clean accounts payable records.
• Coordinated check runs, ACH payments, and exception handling using AP processing systems.
• Trained staff on invoice matching, routing, and escalation procedures for consistent compliance.
• Reconciled payable accounts and general ledger entries to support accurate month-end close.
• Monitored workflow queues, prioritizing urgent invoices and reducing bottlenecks in processing.
• Developed strong relationships with vendors, resulting in improved communication and negotiation on payment terms.

Effectively facilitate managing the servicing of client asset portfolios within system of record, including asset onboarding, transaction processing, billing activity, monitoring, and reporting.
· Problem-solving discrepancies arising in reconciliation and reporting cycles
· Interacting with and providing the highest quality of service to assigned external and internal
client relationships
· Own client relationship and act as the escalation point / liaison for all program services,
projects, and operational performance issues.
· Provide insight and analysis to clients to demonstrate subject matter expertise
· Identified and implemented process improvements

• Processed loan servicing cases while maintaining accuracy, compliance, and timely task completion.
• Reviewed mortgage documents to verify data integrity and resolve discrepancies in work queues.
• Direct management of 80 national accounts. Monitored key performance indicators, developed, and implemented corrective action plans to remediate performance issues, conducted follow -up studies to assess the impact of quality improvement efforts thereby avoiding potential financial exposure.

Supervisor, CWCOT/REO Curative Operations
· Oversaw the auction process, assignments, and aged file review, ensuring client and seller SLAs are met.
· Acted as a liaison between closers, sellers, and clients
· Managed daily and weekly reporting and reconciliation efforts for all applicable orders.
· Worked daily Foreclosure Deed report to ensure timely delivery and follow-up
· Completed daily & weekly reconciliation of active, closed & cancelled orders
· Recommended and assisted in implementing operational and/or reporting process improvements.
· Facilitated weekly meetings with closing and curative teams; worked directly with Closing Managers and Curative teams to ensure timely resolution to all curative items.
· Responsible for all CWCOT/REO Curative Operations daily preparation and tracking of active orders, management & reconciliation of the auction inventory to include new orders
and cancellations

• Directed mortgage servicing operations, ensuring compliance with investor, regulatory, and internal requirements.
  · Served as the Client’s primary single point of contact for all needs. Collaborated with others to facilitate resolution of key cross divisional process issues to avoid financial risks to
  Company
  · Negotiated with HOA Attorney’s settlement of outstanding dues, and as needed, handled all tax and lien payoffs.
  · Continued to add value by staying current on industry changes to respond to client questions
  from an account management perspective.