Leslie Kennedy
Amory,MS
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service
Sitel
07.2022 - 01.2023
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
MIPS Agent1 Medical Imaging Processing
Cotiviti
Tupelo, MS
06.2022 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Implemented care and efficiency improvements to support and enhance office operations.
Customer Service Representative
Ttec
Tupelo, MS
12.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Scheduling Coordinator
Premier Dental
Verona, MS
05.2021 - 12.2021
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Created and distributed agendas and other materials for scheduled meetings.
Education
GED -
Shannon High School
Shannon, MS 08.2014 - 05.2017
Skills
Customer service community skills
Scheduling coordinator
Fast learner
Time management
Flexible
Medical records
Empathy
Document all patient info
Timeline
Customer Service
Sitel
07.2022 - 01.2023
MIPS Agent1 Medical Imaging Processing
Cotiviti
06.2022 - 01.2023
Customer Service Representative
Ttec
12.2021 - 06.2022
Scheduling Coordinator
Premier Dental
05.2021 - 12.2021
GED -
Shannon High School
08.2014 - 05.2017