Leslie Lawrence
Costa Mesa,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
16
16
years of professional experience
Work History
Server
Nordstom
08.2024 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host
Nordstom
12.2021 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Executive Assistant
Ambient Online Marketing CEO
01.2014 - 01.2020
- Company Overview: Dedicated Executive Assistant to CEO of small digital marketing startup company
- Drafted meeting agendas, led discussions, follow-up correspondence
- Managed front reception area, managed all support staff
- Designed electronic file systems, created digital workflow efficiencies
- Oversaw media and public relations, liaison for external constituents
- Highlights
Personal Assistant
Zillow Executive
01.2010 - 01.2014
- Company Overview: Resourceful Personal Assistant for 4 years at leading-edge technology company
- Accurate, detailed and excellent communication skills
- Child management, culinary skills
- Administrative support specialist
- Highlights
Education
Court Reporting -
South Coast College of Court Reporting
Anaheim, CAAdministrative Support - undefined
Irvine College of Business
Irvine, CASkills
- Guest engagement
- Exceptional customer service
- Strong work ethic
- Customer service
- Safe food handling
- Menu memorization
Timeline
Server
Nordstom
08.2024 - 08.2025
Host
Nordstom
12.2021 - 08.2024
Executive Assistant
Ambient Online Marketing CEO
01.2014 - 01.2020
Personal Assistant
Zillow Executive
01.2010 - 01.2014
Administrative Support - undefined
Irvine College of Business
Court Reporting -
South Coast College of Court Reporting
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