Leslie Lazaro
Salud Para La Gente
Watsonville,CA
10
years of professional experience
Dedicated administrative professional well-versed in communication and team building. history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to bring 3+years of relevant work experience to your team.
Work History
Patient Service Representative
2 Years 11 Months- Assisted patients in scheduling/ reschedule and cancel appointments, ensuring accurate information capture.
- Entered patient demographic and insurance data into electronic medical record system.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed processing of external referrals to ensure timely and accurate handling.
- Facilitated efficient triaging of new referrals to support patient intake and care coordination.
- Handled and responded to calls, voicemails, and messages directed to MHO to maintain operational efficiency.
- Enhanced operational efficiency through effective communication with team members for cross-scheduling.
Patient Access Representative
7 Years 3 Months- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Office Assistant
6 Months- Managed multi-line telephone system and greeted claimants during office visits.
- Compiled company information and related material and distributed it to candidates.
- Directed guests and courier services.
- Interacted with customers professionally by phone or in-person to provide information and direct to desired staff members.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Home Caregiver
8 Months- Supervised daily activities and provided assistance when needed.
- Transported individuals to medical appointments and other errands.
- Maintained a clean, safe and well-organized patient environment.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Monitored progress and documented any status changes accordingly.
Education
Associate of Arts - Medical Clerk
High School Diploma
Skills
Commitment to quality and service
Filing and data archiving
Microsoft Word and excel proficiency
Data entry experience
Hardworking
good interpersonal skills
Punctual
Organization skills
Time management
Flexable
Timeline
Patient Service Representative
Sutter Health
09.2023 - CurrentRead More
Patient Access Representative
Salud Para La Gente
05.2019 - CurrentRead More
Office Assistant
County Of Monterey Community Benefits
11.2018 - 05.2019Read More
Home Caregiver
Care From the Heart Inc.
04.2016 - 12.2016Read More
Renissance High School
High School Diploma
Read More
Center For Employment Training
Associate of Arts from Medical Clerk
Read More