Leslie Lua

• Supervised children in a home-like setting within an emergency temporary shelter facility.
• Provided counseling for emotionally distraught youth.
• Facilitated medical appointments, court appointments and youth’s personal schedules.
• Monitored behavior and redirected youth when necessary.

Maintained collaborative relationships with Front Of House and Back Of House team members to optimize productivity and provide seamless guest experiences.

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.

• Took and followed detailed directions from others.
• Worked in team environment to maintain high levels of productivity.

• Trained and managed team of lifeguards on pool safety and risk management protocols.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.