Leslie Lucatero Oseguera
Marysville,OH
Summary
Proven leader and effective communicator, adept at problem-solving and enhancing customer satisfaction, as demonstrated at Carl’s Jr. Skilled in bilingual communication and critical thinking, I excel in motivating teams and managing operational efficiency. Achieved significant improvements in service delivery, emphasizing punctuality and organizational skills without compromising quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Commercial Parts Delivery Driver
AutoZone
Marysville, CA
08.2023 - 06.2024
- Demonstrated exceptional customer service skills, addressing client concerns and providing prompt solutions.
- Maintained detailed records of deliveries, including mileage logs and fuel expenses, for accurate expense tracking.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Manager
Carl’s Jr
Marysville, CA
10.2021 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Medical Assisting
Carrington College California - Sacramento
Sacramento, CA08.2024
High School Diploma -
Marysville School For Adults
Marysville, CA11.2023
Skills
- Punctuality
- Bilingual
- Problem solving
- Active listening
- Critical thinking
- Team Leadership
- Verbal and written communication
- Organization skills
- Phlebotomy
- Injections
- Measuring Vital Signs
Certification
- HIPPA
- OSHA
- BLS certified
Languages
Spanish
Full Professional
Timeline
Commercial Parts Delivery Driver
AutoZone
08.2023 - 06.2024
Manager
Carl’s Jr
10.2021 - 06.2023
Medical Assisting
Carrington College California - Sacramento
High School Diploma -
Marysville School For Adults