Tosha Oberg
Henderson,TX
Summary
Proven to excel in efficient delivery and customer service, I leveraged my punctuality and route planning skills at Yates GMC & Buick to enhance delivery reliability and client satisfaction. With a clean driving record and strong interpersonal abilities, I consistently met or exceeded performance goals, fostering significant improvements in customer retention and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Commercial Parts Delivery Driver
Yates GMC & Buick
Henderson, TX
05.2024 - Current
- Navigated challenging road conditions safely, ensuring timely deliveries regardless of weather or traffic obstacles.
- Collaborated with sales representatives to improve customer relations by providing timely updates on part availability and delivery status.
- Managed challenging situations with professionalism and poise, resolving conflicts and ensuring successful outcomes for all parties involved.
- Strengthened company reputation through professional appearance and courteous interactions with clients during deliveries.
- Upheld high standards of cleanliness in the delivery vehicle, promoting a positive image for the company brand during on-site visits.
- Ensured accurate order fulfillment for customer satisfaction, by double-checking parts against invoices before delivery.
- Reduced delivery errors through thorough inventory management and organization of vehicle storage space.
- Streamlined inventory management processes by implementing a system to track parts throughout the delivery process, increasing overall efficiency and reducing errors.
- Enhanced vehicle safety with routine maintenance checks and immediate reporting of any issues to the supervisor.
- Gained expert knowledge of local areas served, enabling faster route planning and improved response times for urgent requests.
- Demonstrated exceptional customer service skills, addressing client concerns and providing prompt solutions.
- Maintained detailed records of deliveries, including mileage logs and fuel expenses, for accurate expense tracking.
- Contributed to loss prevention efforts by securing parts during transport and promptly reporting any discrepancies in inventory upon arrival at the destination.
- Increased team productivity by assisting with warehouse tasks during downtime or when needed.
- Streamlined communication between warehouse staff and drivers, implementing a system for efficient pick-up of parts for delivery.
- Consistently met or exceeded performance goals set by management regarding on-time deliveries and overall efficiency ratings.
- Improved delivery efficiency by planning optimal routes and adhering to strict time schedules.
- Developed strong relationships with clients through reliable service, fostering repeat business from satisfied customers.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Checked parts computer for stock items and initiated special orders.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Worked with clients to develop safety practices for both parts delivery drivers and client receivers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customer's.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Protected people and equipment from hazardous materials by using correct procedures.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
Parts Delivery Driver
ABC Auto Parts
Henderson TX
05.2023 - 05.2024
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Maintained a clean driving record while adhering to all federal, state, and local transportation regulations.
- Checked parts computer for stock items and initiated special orders.
- Remained knowledgeable about current product offerings; effectively communicated this information to customers during deliveries as needed.
- Expedited urgent orders by prioritizing deliveries based on customer needs and business requirements.
- Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
- Kept detailed records of deliveries and money received from customers.
- Inspected load security and checked for damages.
- Protected people and equipment from hazardous materials by using correct procedures.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to Management
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Minimized company liability and risks to loads by obeying traffic laws.
- Provided exceptional customer service at each point of contact during the delivery process, addressing concerns and answering questions as needed.
- Operated and maintained tractor-trailer in compliance with state and federal regulations.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Enhanced vehicle maintenance and fuel efficiency through regular inspections and servicing.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Collaborated closely with other team members to ensure seamless coordination between inventory management efforts and delivery schedules for optimal efficiency across the supply chain process.
- Contributed to increased sales by cross-selling additional products or services during parts deliveries when appropriate.
- Fostered a safe work environment by adhering to all company safety guidelines and reporting any observed hazards or violations.
- Conducted regular inventory audits to identify discrepancies or potential issues, taking corrective action as necessary to maintain accurate records and prevent future errors.
- Ensured the security of parts in transit through vigilant monitoring of vehicle access points and cargo areas during stops or breaks.
- Worked with clients to develop safety practices for both parts delivery drivers and client receivers.
- Pulled parts off store shelves to fill customer orders.
Coutersales
ABC Auto Parts
HendersonTX
01.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Plumbing Apprentice/ Drain Cleaner/ Working Appren
Heaton Plumbing INC
La Porte, TX
10.2015 - 11.2022
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Safely handled tools and equipment in large-scale projects.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
- Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
- Organized and moved materials from truck to job site to support project requirements.
- Responded to emergency situations to resolve immediate safety concerns.
- Mastered various types of piping materials and their appropriate applications, improving overall project outcomes.
- Developed strong customer service skills by addressing client concerns regarding project timelines and costs.
- Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
- Contributed to cost savings by identifying opportunities for material reuse or recycling when possible during projects.
- Implemented safety protocols on job sites to minimize risks and maintain compliance with industry regulations.
- Enhanced client trust by providing clear explanations of plumbing issues and proposed solutions, resulting in informed decisionmaking.
- Prevented potential leaks by meticulously testing newly installed lines before finalizing the installation process.
- Streamlined communication between team members by documenting progress updates in an organized manner for reference throughout the project lifecycle.
- Collaborated with construction teams to ensure seamless integration of plumbing systems in new builds or renovations.
- Supported emergency plumbing situations, providing prompt and effective solutions to clients'' problems.
- Expanded knowledge of local building codes through continuous education courses, ensuring adherence to standards during each project phase.
- Requested equipment and supplies to maintain inventory and availability of required items.
- Maintained professional relationships with suppliers to secure competitive pricing for materials while adhering to budget constraints.
- Streamlined inventory management, ensuring necessary tools and supplies were readily available for each job site.
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Prepared budgets and estimated costs for potential work on piping systems.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Fabricated piping pieces and components in line with design specifications for each system.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Assisted with repairs to steam, drainage, and sewer lines.
- Planned pipe system layout, installation and repair according to specifications.
- Cut and drilled holes in walls to permit passage of pipes.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Kept detailed job records using Software to maintain up-to-date filing system.
- Cut openings in structures to accommodate pipes and pipe fittings with Tool and Tool.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Offered guidance and training to junior team members.
- Read blueprints to determine appropriate materials and procedures for each project.
- Inspected sewers and piping systems to assess quality and condition.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Selected type and size of piping required for each project.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Eliminated risks by correctly identifying potential safety hazards.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Complied with state plumbing codes throughout duration of each project.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Repaired plumbing systems, components, and equipment.
- Improved efficiency in drain cleaning processes by utilizing advanced equipment and techniques.
- Increased repeat business through reliable, high-quality workmanship and excellent communication skills.
- Demonstrated adaptability by learning to use new tools, equipment, or procedures quickly in response to technological advancements or changing industry demands.
- Saved clients money by identifying potential plumbing issues during routine drain cleanings, allowing for proactive repairs instead of costly emergency services later on.
- Ensured compliance with local and state codes/regulations by staying up-to-date on industry standards and incorporating new requirements into daily work practices, as needed.
- Provided exceptional customer service, addressing client concerns and explaining the process of drain cleaning in a clear manner.
- Resolved complex drainage problems with thorough investigation and innovative solutions.
- Reduced callbacks for additional services by ensuring thorough completion of each job assignment; leaving no loose ends or lingering drainage issues unresolved.
- Educated clients on proper care and maintenance practices to prolong the life of their drainage systems and reduce the need for frequent cleanings or repairs.
- Assisted in training new hires on best practices for safe, effective drain cleaning procedures; sharing knowledge gained from years of experience in the field.
Dispatch Assistant
Heaton Plumbing INC
La Porte, TX
10.2015 - 11.2022
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
- Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
- Enhanced dispatch efficiency by streamlining communication processes between departments.
- Contributed to improved route planning by analyzing data trends and making recommendations for adjustments as needed.
- Conducted regular audits of dispatched goods against invoices, minimizing discrepancies and enhancing inventory accuracy.
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
- Participated actively in weekly meetings with management teams to discuss dispatch performance metrics, identifying areas for improvement and implementing necessary changes.
Concession Stand Worker
Zia Casiono
Hobbs, NM
03.2013 - 04.2013
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
Co-Owner
One Man Band Diner
Santaquin, UT
04.2007 - 12.2012
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Cashier
Bobs Thriftway
Lovington, NM
01.2010 - 10.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Marketing/ Recruiting
PPLSI
Remote
04.2024 - Current
- Developed strong relationships with hiring managers, ensuring a clear understanding of their needs and delivering qualified candidates promptly.
- Improved candidate sourcing efficiency by streamlining the recruitment process and utilizing targeted job board postings.
- Reduced time-to-fill for open positions with proactive pipeline management and effective interview coordination.
- Established strong partnerships with external agencies to expand sourcing capabilities when necessary, ensuring seamless integration into internal processes.
- Streamlined communication between HR teams and hiring managers during the interview process, resulting in reduced candidate wait times and increased satisfaction.
- Increased employee retention rates through thorough candidate screening, selecting only those who aligned well with company values and expectations.
- Championed diversity and inclusion initiatives within the recruitment process, fostering a welcoming environment that attracted top talent from all backgrounds.
- Collaborated closely with marketing teams to identify skill gaps, aligning recruitment efforts with departmental goals and objectives.
- Expanded talent pool by maintaining an active presence in industry events, conferences, and networking groups.
- Provided valuable input on workforce planning initiatives by forecasting demand for marketing roles based on business growth projections.
- Conducted regular follow-ups with new hires to gauge satisfaction levels and address any concerns proactively, contributing to long-term employee retention.
- Negotiated competitive compensation packages for new hires while balancing budgetary constraints, resulting in satisfied employees without compromising financial resources.
- Conducted insightful market research to stay informed about current trends in the marketing field, adapting recruitment strategies as needed.
- Mentored junior recruiters on best practices for sourcing quality candidates, nurturing a collaborative team environment that prioritized professional development.
- Evaluated the effectiveness of existing recruitment channels, making strategic adjustments to ensure maximum reach and visibility among target audiences.
- Enhanced employer branding by creating compelling job advertisements and promoting the company culture on social media platforms.
- Facilitated successful onboarding experiences for new hires, contributing to high levels of employee satisfaction from day one.
- Attracted top marketing talent by implementing creative recruiting strategies and leveraging industry networks.
- Implemented data-driven approaches for measuring recruitment success, using key metrics to continuously optimize processes.
- Developed tailored interview questions for marketing positions, helping to more accurately assess candidate fit and capabilities.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Advertised job opportunities on social media platforms and job boards.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Collaborated with hiring managers to understand job requirements and expectations.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Education
None - None
Payson High School
Payson, UTGED - GED
Kilgore College
Kilgore, TX08.2034
Skills
- Safe Driving Practices
- Punctuality
- Loading and unloading
- Efficient Delivery
- Heavy Lifting
- Clean Driving Record
- Route Planning
- GPS Navigation
- Vehicle Maintenance
- Fuel Efficiency
- Excellent customer service
- Customer Service
- Safe Driving
- Warehouse Operations
- Product delivery
- Microsoft Excel proficiency
- Defensive Driving
- Truck loading
- Local routes understanding
- Payment handling
- Payment Collection
- Recordkeeping experience
- NSC safety trained
- Attention to Detail
- Efficiency and Time Management
- Multitasking
- Strong Working Relationships
- Dependability and Honesty
- Customer Relationships
- Valid Driver's License
- Ability to Lift 50 Pounds
- Cash Handling
- Vehicle Safety and Maintenance
- Communication and Interpersonal Skills
- Customer Support
- Safe Food Handling
- Order picking and processing
- Traffic Laws and Regulations
- Map reading and navigation skills
- Roads and highways knowledge
- Vehicle loading
- Fluent in English
- Basic Math Skills
- Cash Register Operation
- Forklift Operation
- Equipment Operation
- Work Order Management
- Documentation
- Safe Driver Training
- Customer-Oriented
- Incident Reporting
- Delivery Verification
- Payment Processing
- Preventive Maintenance
- Inventory Management
- Manual Transmission
- Cargo Handling
- Service Calls
- Defensive driver training
- Emergency Repairs
- Customer Retention
- Order Fulfillment
- Equipment monitoring
- Document Management
- Food Delivery
- Route Management
- Inventory Systems
- Database Management
- Signature Verification
- Heavy hauling
- Dispatch Collaboration
- Shipment Verification
- Licensing Requirements
- Texas Driver's License
- Proficient in Microsoft Office
- Valid Vehicle Insurance and Registration
- Order Processing
- Contactless Deliveries
- Product Distribution
- Merchandise Restocking
- POS System Operation
- Equipment Maintenance
Accomplishments
I am a member of the National Honor society
Certification
OSHA certification
Timeline
Commercial Parts Delivery Driver
Yates GMC & Buick
05.2024 - Current
Marketing/ Recruiting
PPLSI
04.2024 - Current
Parts Delivery Driver
ABC Auto Parts
05.2023 - 05.2024
Coutersales
ABC Auto Parts
01.2023 - 04.2024
Plumbing Apprentice/ Drain Cleaner/ Working Appren
Heaton Plumbing INC
10.2015 - 11.2022
Dispatch Assistant
Heaton Plumbing INC
10.2015 - 11.2022
Concession Stand Worker
Zia Casiono
03.2013 - 04.2013
Cashier
Bobs Thriftway
01.2010 - 10.2010
Co-Owner
One Man Band Diner
04.2007 - 12.2012
None - None
Payson High School
GED - GED
Kilgore College