Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Leslie Medina Bonilla

Silver Spring,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Sales Associate

Purple
Bethesda, MD
03.2022 - Current
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided positive first impressions to welcome existing, new and potential customers.

Key Holder Leader

Tempur-Pedic
Columbia, MD
09.2019 - 02.2022
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Designed and built over displays to generate customer interest in store merchandise.
  • Processed cash, credit, debit and check payments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Bilingual Customer Service Representative

Federal Emergency Management Agency, FEMA
Hyattsville, MD
09.2017 - 11.2018
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and spanish-speaking customers.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Maintained and managed customer files and databases.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.

Front Desk Medical Receptionist

Washington Adventist Hospital
Takoma Park, MD
06.2015 - 09.2017
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.

Retail Sales Associate Cashier

Sears Roebuck
White Oak, MD
10.2015 - 07.2017
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Helped customers complete purchases, locate items and join reward programs.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Provided warranty information to customers purchasing covered items and services.
  • Operated POS terminals and cash drawer balancing.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Education

High School Diploma -

Montgomery Blair High School
Silver Spring, MD
06.2012 - 06.2016

Skills

Exceptional customer service

undefined

Timeline

Sales Associate

Purple
03.2022 - Current

Key Holder Leader

Tempur-Pedic
09.2019 - 02.2022

Bilingual Customer Service Representative

Federal Emergency Management Agency, FEMA
09.2017 - 11.2018

Retail Sales Associate Cashier

Sears Roebuck
10.2015 - 07.2017

Front Desk Medical Receptionist

Washington Adventist Hospital
06.2015 - 09.2017

High School Diploma -

Montgomery Blair High School
06.2012 - 06.2016

Similar Profiles

CREATE PROFILE
Leslie Medina Bonilla