Leslie Megarry
Summary
Skilled in problem-solving and customer service, I elevated customer satisfaction and team productivity at Plygem Windows. By fostering team collaboration and leveraging strong decision-making abilities, I successfully managed high-stress situations, enhancing loyalty and repeat business. My expertise in training and mentoring underscores my commitment to excellence and continuous improvement.
Overview
25
25
years of professional experience
Work History
Customer Service Supervisor
Plygem Windows
07.2014 - 10.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Customer Service Representative
Milgard Windows & Doors
09.1999 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Sunset High School
Hayward, CASkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Training and mentoring
- Customer relations
- Decision-making
Timeline
Customer Service Supervisor
Plygem Windows
07.2014 - 10.2024
Customer Service Representative
Milgard Windows & Doors
09.1999 - 07.2014
High School Diploma -
Sunset High School
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