Leslie Mendoza
Brawley,CA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Committed to increasing sales and providing superior customer service.
Overview
10
10
years of professional experience
Work History
Manager/Boba Barista
Kung Fu Tea
09.2023 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Monitored team member performance, conducting evaluations and recommending promotions.
- Established payroll and operating budgets for corporate management approval.
- Planned and analyzed staffing, promoting sufficient coverage of employees.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Analyzed and optimized sales, marketing and promotional strategies using industry expertise.
- Cleaned & organized storage areas, conducted inventory counts, and place inventory orders.
- Maintained professional, organized, and safe environment for employees and patrons.
Restaurant Shift Lead
Blue Tequila
05.2021 - 09.2023
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand
- Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations
- Interviewed job applicants and provided on-the-job training
- Resolved customer complaints promptly to achieve maximum satisfaction
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Answered phones to take orders for customer pick up or delivery
- Handled multiple tables simultaneously with high service quality
- Completed opening and closing checklists according to set standards
- Took orders, made drinks and provided refills for guests
- Fostered fun atmosphere and family-style work environment consistent with company brand
Cashier/Team Leader
Pilot Flying J Travel Center
08.2020 - 06.2021
- Operate cash registers
- Provide guests fast, friendly, and clean service
- Scanned and checked product prices on request
- Maintained adequate cash and change on hand for cashiers
- Processed daily receipts for purchases, refunds and exchanges
- Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution
- Assisted cashiers in balancing cash tills at close of shift
- Maintain the overall appearance and cleanliness
- Maintain well-organized and orderly deli area
- Monitor hot deli case and keep stocked with fresh items
Closing Expert/ Fulfillment
Target
09.2020 - 01.2021
- Completed assigned tasks with little or no supervision
- Maintained good working relationship with co-workers and management
- Finished tasks and job duties, adhering to deadlines to avoid delays
- Generated labels, packing lists and other paperwork for shipments
- Used professional approach to consolidate, sort and categorize items
- Work in all departments to ensure sales floor is full, zoned and in stock for guests
- Consistently execute closing routines to deliver a clean and organized store
Mortuary Affairs Specialist
Army Reserve
09.2015 - 03.2020
- Performs recovery, collection, establish tentative identification, escort and temporary burial
- Helping with autopsies and funeral preparations when necessary
- Determined and recorded recovery locations on maps, overlays, and sketches.
- Maintained a high standard of care for deceased persons by adhering to strict guidelines and regulations.
- Assisted forensic teams in the collection and preservation of evidence, facilitating efficient investigations into causes of death.
- Ensured accurate identification of remains through meticulous record-keeping and documentation practices.
- Conducted thorough investigations to determine cause of death, contributing to accurate reporting and analysis.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Improved appearance of remains with use of cosmetics.
Cashier
Maya Market
10.2019 - 12.2019
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Assisted customers with locating hard-to-find items
- Balanced cash drawers at shift beginning and end
- Adhered to cash handling policies and procedures
- Greeted customers with prompt and friendly service
- Completed, sold and sent money orders
Assistant Machine Operator
Wells Enterprises Inc
03.2017 - 10.2019
- Cleaned and maintained machinery to promote consistent operation and achieve production targets
- Reviewed and interpreted work orders and instructions to determine job requirements
- Adjusted machine settings and specifications to manufacture desired products
- Adhered to company protocols and guidelines to maintain clean and hazard-free work environment
- Minimized accidents by maintaining clean and organized work spaces
- Identified and addressed deviations or defects, implementing corrective measures to maintain product integrity
- Ran machine tests and calibrations according to schedules
- Observed machine performance by making necessary adjustments and resolving operational issues, minimizing downtime
- Documented daily production and maintenance activities in system logs
- Detected and responded to odors and colors indicative of hazardous gases and laboratory test points
- Ensured product quality through thorough visual inspections, identifying any defects or discrepancies before packaging.
Janitor
Crystal Cleaning
06.2014 - 10.2016
- Cleaned and serviced restrooms with mops and disinfectants to maintain sanitary conditions
- Polished windows, glass partitions and mirrors using cleaners, sponges and squeegees to maintain shine
- Cleaned facilities to maintain sanitary, safe and attractive environment
- Swept, vacuumed, mopped and treated floors to disinfect and maintain
- Wiped and sanitized surfaces using disinfecting chemicals to clean grime and kill germs
Education
High School -
South Sioux High School
South Sioux City, NE05.2016
Skills
- Inventory control
- Bilingual
- Employee training and development
- Staff management
- Cost control and budgeting
- Performance evaluations
- Time management
- Customer service
- Manage operations
- Improve performance
- Team building and leadership
- Business marketing
- Operations management
- Analytical thinking
- Task prioritization
- Problem-solving
- Decision-making
- Relationship building
Military Service
Army Reserve, United States, Specialist, 09/01/15, 03/31/20, Performs recovery, collection, establish tentative identification, escort and temporary burial., Helping with autopsies and funeral preparations when necessary.
Languages
Spanish
Native or Bilingual
Timeline
Manager/Boba Barista
Kung Fu Tea
09.2023 - 03.2024
Restaurant Shift Lead
Blue Tequila
05.2021 - 09.2023
Closing Expert/ Fulfillment
Target
09.2020 - 01.2021
Cashier/Team Leader
Pilot Flying J Travel Center
08.2020 - 06.2021
Cashier
Maya Market
10.2019 - 12.2019
Assistant Machine Operator
Wells Enterprises Inc
03.2017 - 10.2019
Mortuary Affairs Specialist
Army Reserve
09.2015 - 03.2020
Janitor
Crystal Cleaning
06.2014 - 10.2016
High School -
South Sioux High School
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