Leslie Meyer
Management
Broken Arrow,OK
Summary
Motivated, personable business professional with a successful 18 year track record of profitable
dental management and sales experience. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential patient records. Demonstrated history of producing accurate, timely and weekly reports for providers and administration. Flexible and versatile, able to maintain a sense of humor under pressure. Poised and competent with a demonstrated ability to train dentist, hygienists, entire dental staff (collectors, front desk, dental assistants and managers) on how to run a productive office.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
Work History
Communication and Sales Executive
Dental Arts Of Catoosa
Catoosa , OK
10.2019 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
Office Manager
The Art Of Modern Dentistry
Tulsa, OK
07.2014 - 10.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting rooms and materials and recorded important information.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
Office Manager
MyDentist
Lewisville , TX
02.2006 - 06.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting rooms and materials and recorded important information.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Evaluated employee records and productivity and submitted evaluation reports.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Education
High School Diploma -
Enid High School
Enid, OK 08.1999 - 05.2002
Bachelor Of Science - Psychology
Northeastern State University
Tahlequah, OK 08.2019 - 12.2022
Associate Of Applied Science - Dental Hygiene
Tulsa Community College
Tulsa, OK 08.2014 - 05.2019
Skills
Public speaking
Employee guidance
Quality assurance understanding
Schedule Coordination
Goals and performance
Database Management
Systems and software programs
Cold Calling
Till counting
Operations
Sales forecasting
Lead Generation
Staff Management
Sales expertise
Sales strategy
Business networking
Order management
Timeline
Communication and Sales Executive
Dental Arts Of Catoosa
10.2019 - Current
Bachelor Of Science - Psychology
Northeastern State University
08.2019 - 12.2022
Associate Of Applied Science - Dental Hygiene
Tulsa Community College
08.2014 - 05.2019
Office Manager
The Art Of Modern Dentistry
07.2014 - 10.2019
Office Manager
MyDentist
02.2006 - 06.2019
High School Diploma -
Enid High School
08.1999 - 05.2002