Leslie Miller
North Central Health Care
Edgar,WI
26
years of professional experience
Dedicated professional skilled in customer service and active listenting.
Work History
Behavioral Health Professional
3 Years 7 Months- Conducted comprehensive assessments to identify client needs and develop personalized treatment plans.
- Facilitated therapeutic group sessions, promoting engagement and emotional expression among participants.
- Collaborated with multidisciplinary teams to ensure continuity of care and effective communication.
- Monitored client progress, documenting observations to adjust treatment strategies accordingly.
- Medication pass
- Monitor Vitals
- Conduct hourly safety rounds
- Implemented crisis intervention techniques, ensuring safety and support during critical situations.
- Trained new staff on behavioral health practices, fostering a culture of teamwork and professional growth.
- Educated patients on medication management, enhancing compliance with prescribed treatments and reducing adverse effects.
- Built rapport with culturally diverse populations using empathy, active listening, and nonjudgmental attitudes during counseling sessions.
CNA
8 Months- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop and implement patient care plans.
- Provided emotional support to patients and families during difficult situations.
- Trained new staff on best practices for patient care and safety protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
CNA
2 Months- Maintained accurate patient records in compliance with healthcare regulations.
- Streamlined processes for medication administration, enhancing efficiency in care delivery.
- Advocated for patient needs, fostering a compassionate environment within the facility.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
1 Year- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Cashier
4 Years 4 Months- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash registers and balanced drawers at end of shifts.
- Delivered exceptional customer service by addressing inquiries and resolving issues.
- Assisted in training new cashiers on operational procedures and best practices.
Customer Care Associate
4 Years 9 Months- Delivered exceptional customer service via multiple channels, resolving inquiries efficiently.
- Trained new associates on company policies and customer care best practices.
- Utilized CRM systems to track customer interactions and feedback effectively.
- Collaborated with cross-functional teams to address customer concerns and enhance satisfaction.
- Answer incoming calls to place orders, track packages, initial delivery investigations and look up products
Administrative Assistant
1 Year 1 Month- Developed and maintained filing systems to ensure efficient document retrieval.
- Scan court documents, file documents and shred old documents
Senior Customer Service Representative
13 Years 5 Months- Led team in resolving complex customer inquiries, enhancing satisfaction levels and retention rates.
- Developed training materials for onboarding new representatives, streamlining knowledge transfer processes.
- Implemented quality assurance measures to improve service consistency and accuracy across customer interactions.
- Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
- Mentored junior staff, fostering professional growth and enhancing overall team performance quality.
- Established best practices for handling high-volume calls, reducing average response times significantly.
Education
High School Diploma
- Surgical Technician
Skills
Customer service
Active listening
Data entry
Call center experience
Timeline
Behavioral Health Professional
North Central Health Care
01.2023 - 08.2026Read More
CNA
Bay at Colonial Manor
05.2022 - 01.2023Read More
CNA
Rennes Rehab and Care Facility
03.2022 - 05.2022Read More
CNA
Aspirus Wausau Hospital
03.2021 - 03.2022Read More
Cashier
Sam's Club
06.2017 - 10.2021Read More
Customer Care Associate
Footlocker.com
06.2016 - 03.2021Read More
Administrative Assistant
Marathon County Court House
08.2013 - 09.2014Read More
Senior Customer Service Representative
Sentry Insurance
03.2000 - 08.2013Read More
Northcentral Technical College
from Surgical Technician
Read More
Edgar High School
High School Diploma
Read More