Leslie Miranda
Summary
Motivated professional experienced in customer service and multitasking. Delivered positive and memorable experiences through strong work ethic, adaptability, and exceptional interpersonal skills. Committed to embracing new challenges and mastering skills independently.
Overview
10
10
years of professional experience
Work History
Supervisor
Unifi service
Los Angeles
03.2024 - Current
- Supervised daily operations, enhancing service delivery effectiveness.
- Managed scheduling to ensure optimal workforce coverage and resource allocation.
- Trained and mentored team members on safety protocols, fostering a culture of safety compliance.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured timely coordination of flight schedules to maintain smooth airport operations.
- Complied with company policies, objectives and communication goals.
Customer Service
Speedy Cash
Los Angeles
09.2016 - 09.2017
- Served as main contact for customers, addressing inquiries and providing timely updates on issue resolution progress.
- Supported customers by addressing their concerns and providing solutions.
- Acted as main contact for customers, addressing inquiries and providing timely updates on issue resolution progress.
- Meets productivity and sales standards; Completes work in a timely manner, strives to increase productivity, works fast and provides efficient customer service
Education
High School -
John C. Fremont High School
Los Angeles, CASkills
- Team leadership
- Coaching and mentoring
- Schedule management
- Processes and procedures
- Time management
- Conflict resolution
- Communication skills
References
Available Upon Request
Languages
- Fluent in Spanish
- Fluent in English
Timeline
Supervisor
Unifi service
03.2024 - Current
Customer Service
Speedy Cash
09.2016 - 09.2017
High School -
John C. Fremont High School