LESLIE M. KAHN
Memphis,TN
Summary
Customer-focused professional with experience in banking, insurance, and healthcare. Delivers exceptional service, manages accurate financial transactions, and supports patient care initiatives. Communicates effectively and collaborates within diverse teams to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Loan Assistant
Planter’s Bank
Memphis, TN
01.2026 - Current
- Assisted loan officers in preparing, reviewing, and maintaining loan files from application through closing, ensuring accuracy and compliance with lending policies and regulations.
- Collected, verified, and organized borrower documentation, including income, assets, and employment information, coordinating with borrowers, title companies, and underwriters to streamline the loan process.
- Provided exceptional customer service by answering inquiries, communicating loan updates, and guiding borrowers through the loan process to enhance borrower experience.
Bank Teller
Planter’s Bank
Memphis, TN
01.2023 - 01.2026
- Processed financial transactions, including deposits, withdrawals, cashing, loan payments, and issued official checks with accuracy and efficiency, ensuring customer satisfaction
- Developed and maintained strong customer relationships by providing friendly, professional service, enhancing customer loyalty
- Develops and maintains strong customer relationships by providing friendly, professional service
- Assisted customers with account inquiries and recommended banking products to meet their financial needs, contributing to overall customer engagement
Customer Service Representative
State Farm
Memphis, TN
01.2022 - 01.2023
- Delivered high-quality customer service by assisting clients with policy changes, billing inquiries, and claims submissions
- Cultivated positive client relationships through clear communication and effective problem solving, enhancing overall customer satisfaction
- Provided accurate, timely information on insurance products, ensuring adherence to company policies and enhancing client understanding
- Collaborated with agents to improve client retention and satisfaction, contributing to a stronger client base
Intern
Laurelwood Pediatrics
Memphis, TN
01.2021 - 01.2021
- Welcomed and assisted patients, enhancing comfort and streamlining visit process
- Supported medical staff by taking vital signs and assisting with procedures to ensure patient safety and care
- Managed patient records in electronic medical system (EMR) and conducted diagnostic tests to aid in accurate diagnosis
Education
Bachelor of Science (BS) - Health Sciences
College of Health Sciences, University of Memphis
Memphis01-2021
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Effective communication
- Collaborative teamwork
- Time Management
- Strong Communication Skills
- Loan processing
- Adaptable
- Team Player
- Work ethic
- Strong Work Ethic
Affiliations
- Alumna Member | Alpha Delta Pi Initiated, 2017
- Engaged in community service in support of the Ronald McDonald House Charities
Timeline
Loan Assistant
Planter’s Bank
01.2026 - Current
Bank Teller
Planter’s Bank
01.2023 - 01.2026
Customer Service Representative
State Farm
01.2022 - 01.2023
Intern
Laurelwood Pediatrics
01.2021 - 01.2021
Bachelor of Science (BS) - Health Sciences
College of Health Sciences, University of Memphis