Leslie Nash

• Served as liaison between engineering departments and customers during investigation of major field failures.
• Performed detailed analysis of failed components, contributing to improved product quality and reduced future warranty claims.
• Continuously updated knowledge on industry trends and best practices in warranty management to ensure company's competitiveness.
• Managed multiple projects simultaneously while maintaining strict deadlines for processing warranty claims.
• Reviewed and approved warranty claims submitted by dealerships, ensuring compliance with company policies and guidelines.
• Created easy-to-understand warranty documentation for customers, clarifying coverage details and reducing misunderstandings.
• Developed comprehensive reports on warranty trends, assisting management in making informed decisions about product improvements.
• Collaborated with cross-functional teams to address root causes of warranty claims, resulting in increased product reliability.
• Optimized parts return process for greater efficiency in handling warranty claims, ultimately reducing overall costs.
• Served as liaison between engineering departments and customers during investigation of major field failures.
• Warranty responsibilities began 1-2017 to present.

Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

• Reviewed technical drawings developed by CAD technicians and drafters.
• Interpreted customer blueprints and technical drawings to analyze upcoming projects.
• Routed and integrated technical components for projects.
• Verified construction documentation to meet client requirements and vision.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
• Managed 8-10 customers calls per day in addition to daily duties.
• Perform market research seeking new business for AS 9100 quality process for CNC machining.
• Fill in and train welding personnel on TIG welding techniques/ process for customer required quality requirements to manufacture steel hydraulic lines.

• Identified problems and specific resolutions to fix defective, damaged, or malfunctioning parts, assemblies, equipment and systems for grain auger and utility vehicle production.
• Optimized assembly line layouts to maximize productivity and improve overall workflow efficiency.
• Selected manufacturing methods, fabrication and operations to develop and coordinate production.
• Assisted in supplier selection and evaluation processes, contributing to improved supply chain performance.
• Performed concurrent design and manufacturing engineering and other functions to reduce time required to bring product to market.
• Supervised product development and introduction of prototypes for utility vehicle designs for consumer market.
• Partnered with R&D department to incorporate new technologies into existing manufacturing processes seamlessly.
• Coordinated selection of manufacturing methods, fabrication, and operation of product designs.
• Researched and tested design feasibility and operation of equipment, components and systems.

• Increased production efficiency by optimizing plant layout and implementing process improvements.
• Reduced costs by eliminating materials waste and unnecessary labor hours.
• Directed employees and related programs to maximize team productivity and facility output.
• Provided direction and leadership to all levels of employees and managers.
• Boosted employee morale and productivity through effective leadership and motivational techniques.
• Led, trained and coached plant staff to facilitate high levels of productivity and quality.
• Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
• Maintained quality of product with robust inspections and assessment team.
• Implemented quality control measures to reduce defect rates and enhance product quality consistently.
• Established positive relationships with suppliers to obtain timely deliveries of materials and products.