Brittani Scanlan
Porter
Summary
Detail-oriented Master Certified Warranty Administrator with a strong background in claims processing and customer relations. Led auditing and compliance initiatives to enhance operational efficiency. Streamlined processes and reduced errors through effective policy and claims analysis, while fostering a collaborative team environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Northwest Hyundai
Houston
08.2025 - 02.2026
- Processed factory warranty claims for vehicles, ensuring accuracy and completeness in documentation.
- Prepared paperwork for repair orders in preparation for completed repairs and customer pick up.
- Collaborated with service departments to resolve warranty claims issues effectively.
- Maintained accurate records of warranty transactions.
- Guided service advisors, technicians, and supporting staff in understanding warranty coverage and policy procedures, enhancing operational clarity.
- Reviewed repair orders for compliance with warranty guidelines, ensuring adherence to company standards.
- Communicated with manufacturers to facilitate claim approvals efficiently.
- Trained staff on warranty administration processes and systems.
- Resolved discrepancies in claims through thorough investigation and analysis.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Resolved discrepancies in warranty coverage for customers.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Collaborated with team members on special projects.
- Provided technical support to staff regarding product warranties and returns.
- Assisted in creating standard operating procedures for processing warranty requests.
- Coordinated with internal departments to ensure accurate handling of all warranty claims.
- Utilized problem solving skills to resolve warranty disputes quickly and efficiently.
- Examined claims, records and procedures to grant approval of coverage.
- Served as subject matter expert for non-standard coverage questions.
- Checked documentation for appropriate Hyundai procedures to ensure audit compliance.
Hyundai Warranty Administrator and Assistant Manager
Warranty Processing Co.
Remote
08.2017 - 07.2025
- Manage all warranty claims from initiation to final payment.
- Proficient with Genesis and Hyundai lines, including GMA and HMA WebDCS platforms
- Proficient in multiple DMS platforms, including CDK, Dealertrack, Autosoft, Automate, and Reynolds & Reynolds (Blue Screen)
- Confirmed warranty coverage for eligible repairs
- Resubmitted rejected claims with comprehensive documentation to expedite payment.
- Provide oversight to dealers on warranty claims processing to ensure all accurate procedures are followed
- Prepared warranty reserve reviews and verified claims submissions.
- Conducted audits of warranty claims to ensure compliance with company and manufacturer standards.
- Posted warranty payments upon receipt and resolved discrepancies.
- Reconciled warranty receivables, and provided a monthly overview of all warranty claims for tracking and analysis
- Maintained up-to-date knowledge of industry best practices for managing warranties.
- Analyzed warranty data to identify trends and potential areas for improvement.
- Experienced with additional manufacturers, including Subaru, Mitsubishi, and Suzuki as well as their submission platforms
- Resolved customer complaints or issues in a timely manner
- Handled escalating problems to improve customer relations, and maintain brand loyalty
- Maximized employee performance with hands-on training and close mentoring.
- Supervised team of employees, providing guidance and support for their professional development.
- Implemented company policies and procedures consistently amongst my team members.
- Coordinated schedules for staff to ensure adequate coverage during business hours.
- Assisted with hiring, training, and evaluating new staff members.
- Managed daily operations of dealers to enhance service delivery and support productivity.
- Oversaw employee recruitment, training and onboarding processes.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Prepared executive reports using operational, output and revenue data.
OFFICE MANAGER and CUSTOMER SERVICE REPRESENTATIVE
SERVICE KING COLLISION
Spring
04.2010 - 04.2016
- Schedule Manager for the largest insurance provider in the organization ensuring accurate guidelines were followed
- Streamlined office structure and training, enhancing operational efficiency and clarity in responsibilities
- Coordinated scheduling for over ten office employees to maintain coverage of all critical functions
- Managed accounts payable functions, which involved daily deposits, invoicing, and processing employee expense reports.
- Developed and submitted monthly accounts receivable and payable reports for branch managers, ensuring accurate financial tracking
- Trained staff at new locations to ensure continuity between office locations
Education
Master Certified In Warranty Administration -
Skills
- Claims processing
- Claims coordination
- Customer management
- Receivables management
- Vendor management
- Compliance auditing
- Knowledge of industry regulations
- Automotive industry knowledge
- DMS software expertise
- Technical documentation
- Office suite proficiency
- Operational efficiency
- Records management
- Process improvement
- Team collaboration
- Multitasking capabilities
- Problem-solving skills
- Verbal and written communication
- Attention to detail
- Conflict resolution
- Employee training
Certification
Master Certified In Warranty Administration
Timeline
Warranty Administrator
Northwest Hyundai
08.2025 - 02.2026
Hyundai Warranty Administrator and Assistant Manager
Warranty Processing Co.
08.2017 - 07.2025
OFFICE MANAGER and CUSTOMER SERVICE REPRESENTATIVE
SERVICE KING COLLISION
04.2010 - 04.2016