Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Nere

Wenatchee,WA

Summary

I am a transgender individual and my preferred name is Jinx, and I use They/Them pronouns.

Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines.

Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over two years of related experience. Versatile Switchboard Operator skilled in managing high-volume work in fast-paced office environments. Experienced making connections, taking messages and calling out announcements.

Overview

5
5
years of professional experience

Work History

Switchboard Operator

Confluence Health
12.2021 - Current
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered calls on first ring and engaged patient's with friendly, professional demeanor.
  • Announced important information and emergency notifications over PA system.
  • Trained and mentored new PBX operations employees.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Documented messages and forwarded to correct individual.

Medication Technician

Highgate Senior Living
03.2020 - 12.2021
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Reordered medication to maintain adequate supply.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Monitored patient responses to medication to report adverse reactions quickly.

Sales Associate

Sephora
08.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Ulta
04.2019 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Edmond North High School
Edmond, OK
05.2012

Skills

  • Informative Announcements
  • Supply Restocking
  • Typing Skills
  • Professional Communication
  • Office Connections
  • Telephone Operation
  • Managing Phone Systems
  • Credit Card Transaction Processing
  • Administrative Duties
  • Cash Register Operations
  • Greeting Visitors
  • Effective Customer Service
  • Call Transfers
  • Telephone Reception
  • Client Satisfaction
  • Appointment Setting
  • Alarm Reporting
  • Clerical Support

Timeline

Switchboard Operator

Confluence Health
12.2021 - Current

Medication Technician

Highgate Senior Living
03.2020 - 12.2021

Sales Associate

Sephora
08.2019 - 03.2020

Sales Associate

Ulta
04.2019 - 08.2019

High School Diploma -

Edmond North High School

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Leslie Nere