Jennie Schertz
Bakersfield,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
PBX Operator
Dignity Health
Bakersfield, United States
05.2018 - Current
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
- Supported customers by managing 70 calls per day efficiently while maintaining professionalism and upbeat tone.
- Answered calls on 1 ring and engaged customers with friendly, professional demeanor.
Property Manager
Apple One
Bakersfield, United States
01.2017 - 01.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Cashier
Burlington
Bakersfield, United States
01.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Coronado High School
Henderson, NV06.2010
Skills
- Safety Training
- Personnel Management
- Informative Announcements
- Administrative Support
- Information Updates
- Data Integrity
- Impression Management
- Performance Goals
- Effective Customer Communication
- Analytical Skills
- Knowledge Base
- Document Organization
Accomplishments
I had a caller call wanting to harm herself and I jumped into action and stayed on the phone with this young lady. I helped her get the help she was asking for. While I was on the phone with her I waited until I heard first responders on the other end to assist her. I did receive praise for my efforts in saving a life.
Timeline
PBX Operator
Dignity Health
05.2018 - Current
Property Manager
Apple One
01.2017 - 01.2018
Cashier
Burlington
01.2016 - 01.2017
High School Diploma -
Coronado High School