Dora Arechiga Torres
Santa Ana,CA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
Work History
PBX Operator
Kindred Healthcare Inc.
Santa Ana, CA
03.2021 - 04.2023
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained hospital lobby clean and greeted guests with respect and courtesy.
- Trained and mentored new PBX operations employees.
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Admissions Associate
Kindred Healthcare Inc.
Santa Ana, CA
02.2021 - 04.2023
- Assisted patients with admissions packet and served as point of contact throughout hospitalization process.
- Answered phones, called prospects and handled initial email contacts for applicants to long term acute hospital.
- Led tours of facility for potential clients families to highlight features and benefits of hospital stay.
- Helped with admission process, by gaining initial consent for nursing treatment and implementation of hospital policies.
- Served as a point of contact with other healthcare departments to ensure a safe, pleasant, and comprehensive hospital stay.
- Data entry and retrieval
- In charge of reception whenever needed
- Maintained a professional relationship with all staff, and working physicians.
- Supported patients, and families whenever necessary with information and by contacting other department directors within the healthcare system.
- Replied to phone calls and email inquiries about admissions.
- Double-checked paperwork before filing it in appropriate places.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Completed surveys by rechecking contact information before ending each call.
Culinary Assistant
Kindred Healthcare Inc.
Westminster, CA
01.2019 - 02.2021
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Quick Service Attendant
The Disneyland Resort
Anaheim, CA
05.2014 - 11.2018
- Maintained clean and orderly work station.
- Greeted guests with respect and courtesy, helped them find other restaurants or attractions by offering maps or directions.
- Processed payment and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Promoted special offers and discounts to customers to maximize sales.
- Created attractive merchandise diplays to entice customers to make purchases.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Trained and mentored new employees on company procedures and safety protocols.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
High School Diploma - College Preparatory
Ford Park Adult School
Montebello, CA06.2003
Skills
- Answering Questions
- Customer Transactions
- Excellent Verbal Communication Skills
- Closing Procedures
- Utilizing office equipment
- Answering multiple line telephones
- Excellent customer services skills and support
- Bilingual
- Safety Training
- Front Desk Management
- Greeting Visitors
- Managing Phone Systems
- Assist Callers
- Computer Skills
- Interoffice Communications
- Electronic Filing System
- Call Transfers
- Excellent Phone Demeanor
- Message Routing
- Clear Communication
- Strong Telephone Etiquette
- Client Service
- Office Supplies and Inventory
- Request Documentation
- Paging Systems
- Credit Card Transaction Processing
- Document Organization
- Telephone Operation
- Office Cleaning
- Phone Call Direction
- Typing Skills
- Cash Register Operations
- Company Directory
Timeline
PBX Operator
Kindred Healthcare Inc.
03.2021 - 04.2023
Admissions Associate
Kindred Healthcare Inc.
02.2021 - 04.2023
Culinary Assistant
Kindred Healthcare Inc.
01.2019 - 02.2021
Quick Service Attendant
The Disneyland Resort
05.2014 - 11.2018
High School Diploma - College Preparatory
Ford Park Adult School