Tammy Thompson
Atlanta
Summary
Dynamic PBX Operator with a proven track record at HHS, enhancing call handling efficiency by 20%. Expert in operating switchboards and delivering exceptional customer service. Skilled in work prioritization and clear communication, ensuring seamless interdepartmental coordination. Adept at training staff and developing procedures to improve operational reliability and service standards.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
33
33
years of professional experience
Work History
PBX Operator
HHS
Texarkana, TX
04.2018 - Current
- Operated PBX systems to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated interdepartmental communication to enhance operational efficiency and response times.
- Trained new staff on PBX operations and customer service protocols, ensuring smooth transitions.
PBX Operator
Aramark
Atlanta, TX
01.2013 - 04.2018
- Streamlined call routing processes, improving overall call handling times for the team.
- Monitored call quality and provided feedback for continuous improvement of service standards.
- Developed standard operating procedures for PBX usage, enhancing overall system reliability.
Data Charge Clerk
Atlanta Memorial Hospital
Atlanta, TX
04.1993 - 01.2013
- Processed and organized documents to ensure efficient workflow across departments.
- Maintained accurate records, enhancing data retrieval and reporting processes.
- Assisted in training new staff on administrative protocols and procedures.
- Implemented filing system improvements, increasing accessibility of information.
Admissions Clerk
Atlanta Memorial Hospital
Atlanta, TX
04.1993 - 01.2013
- Processed patient admissions efficiently, ensuring accurate data entry into hospital systems.
- Coordinated communication between departments to facilitate smooth patient flow.
Education
High School Diploma -
Atlanta High School
Atlanta, TXNo Degree - Microsoft Office
Texarkana College
Texarkana, TXSkills
- Operating switchboards
- Telephone operations
- Answering questions
- Strong telephone etiquette
- Work prioritization
- Excellent verbal communication skills
- Excellent phone demeanor
- Clear communication
- Greeting customers
- Information assistance
- Microsoft Excel
- Data entry
Accomplishments
- Achieved effective billing through effectively helping with entering hospital charges.
- Achieved accurate patient records through effectively helping with patient admissions.
Timeline
PBX Operator
HHS
04.2018 - Current
PBX Operator
Aramark
01.2013 - 04.2018
Data Charge Clerk
Atlanta Memorial Hospital
04.1993 - 01.2013
Admissions Clerk
Atlanta Memorial Hospital
04.1993 - 01.2013
High School Diploma -
Atlanta High School
No Degree - Microsoft Office
Texarkana College