Michael Isidro
North Las Vegas,NV
Summary
Dedicated PBX Operator skilled in enhancing communication and streamlining processes. Proven ability to manage multi-line phone systems and resolve technical issues, ensuring efficient operations and high caller satisfaction.
Overview
18
18
years of professional experience
Work History
PBX Operator
Sunrise Hospital
Las Vegas, NV
05.2021 - Current
- Operated multi-line phone system to ensure efficient communication across departments.
- Managed incoming calls, directing inquiries to appropriate personnel for swift resolution.
- Maintained accurate call logs and documentation for tracking and reporting purposes.
- Assisted in training new staff on PBX operations and customer service protocols.
- Streamlined call routing processes, enhancing response times and patient satisfaction.
- Resolved technical issues related to phone systems, minimizing disruptions in communication flow.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
Team Lead
Zephyr Partners and Associates
Las Vegas, NV
04.2016 - 01.2020
- Resolved guest inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Coordinated room assignments and special requests, optimizing occupancy rates.
- Trained new staff on reservation procedures and system usage to maintain high service standards.
- Coordinated group bookings and special requests to enhance guest experiences and streamline operations.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Led customer service team in resolving complex issues and enhancing client satisfaction.
Backroom Stocker
Walmart
Las Vegas, NV
04.2014 - 01.2016
- Managed inventory organization to optimize backroom efficiency and accessibility.
- Operated material handling equipment to facilitate safe product movement and storage.
- Collaborated with team members to streamline restocking processes and minimize disruptions on sales floor.
- Conducted regular audits of stock levels, ensuring accuracy and timely replenishment of merchandise.
Sales Associate/Department Lead
Kmart, Sears Holding
Las Vegas, NV
10.2012 - 04.2014
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently at point-of-sale systems.
- Maintained organized merchandise displays to optimize customer engagement.
- Collaborated with team members to achieve sales goals and improve store performance.
Swing Manager
McDonald's
Chula Vista, CA
12.2007 - 08.2012
- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Trained and mentored team members on food safety and customer service standards.
- Implemented inventory management practices to reduce waste and improve stock availability.
- Developed schedules to optimize staffing levels during peak hours for enhanced service delivery.
Education
Sociology
San Diego City College
San Diego, CAHigh School Diploma -
Chula Vista Senior High
Chula Vista, CA2009
Skills
- Operating switchboards
- Telephone operations
- Answering questions
- Strong telephone etiquette
- Work prioritization
- Excellent verbal communication skills
- Managing phone systems
- Typing skills
- Flexible schedule
Accomplishments
PBX Employee of the quarter
Trained a few PBX Employees
HR-approved interviewer for potential new hires
Languages
English
Full Professional
Spanish
Limited Working
Tagalog
Native or Bilingual
Timeline
PBX Operator
Sunrise Hospital
05.2021 - Current
Team Lead
Zephyr Partners and Associates
04.2016 - 01.2020
Backroom Stocker
Walmart
04.2014 - 01.2016
Sales Associate/Department Lead
Kmart, Sears Holding
10.2012 - 04.2014
Swing Manager
McDonald's
12.2007 - 08.2012
Sociology
San Diego City College
High School Diploma -
Chula Vista Senior High