Lesia Ambrose
Houston,TX
Summary
Dynamic professional with extensive experience as a PBX Operator at St. Luke's CHI Medical Center, excelling in telephone operations and strong verbal communication. Proven ability to manage high-pressure situations while maintaining organized call logs, enhancing efficiency, and ensuring accurate information delivery to patients and staff.
Overview
6
6
years of professional experience
Work History
PBX Operator
St. Luke's CHI Medical Center
The Woodlands, TX
06.2025 - Current
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Assisted patients and visitors by providing accurate information and directing inquiries appropriately.
- Maintained organized call logs and documentation for efficient record-keeping purposes.
- Collaborated with healthcare staff to relay critical messages promptly and accurately.
- Demonstrated adaptability in high-pressure situations while managing multiple phone lines simultaneously.
Tax Examiner
Internal Revenue Submission Processing Center
Nashville, TN
01.2022 - 06.2025
- Analyzed tax returns for accuracy and compliance with federal regulations.
- Reviewed documentation to ensure proper application of tax laws and policies.
- Assisted in the resolution of taxpayer inquiries and disputes efficiently.
- Maintained detailed records of processed submissions to support audits.
- Implemented quality control measures to minimize errors in submissions.
- Collaborated with team members to enhance workflow processes and efficiency.
Census Enumerator
United States Census Bureau ACO 2976
Nashville, TN
03.2020 - 01.2024
- Collected and verified demographic data to ensure accuracy in census reporting.
- Engaged with diverse communities to facilitate participation and address inquiries effectively.
- Trained new enumerators on data collection protocols and operational procedures.
- Utilized mapping tools to navigate assigned areas and optimize data collection routes.
- Conducted follow-up visits for non-responsive households, improving overall response rates.
- Analyzed collected data for inconsistencies and reported findings to management promptly.
Education
Associate of Science - Psychology
Excelsior College
Albany, NY05-2027
Skills
- Operating switchboards
- Telephone operations
- Answering questions
- Strong telephone etiquette
Timeline
PBX Operator
St. Luke's CHI Medical Center
06.2025 - Current
Tax Examiner
Internal Revenue Submission Processing Center
01.2022 - 06.2025
Census Enumerator
United States Census Bureau ACO 2976
03.2020 - 01.2024
Associate of Science - Psychology
Excelsior College