Gerard Reeves
Customer Service Ecentric
Reno,Nevada
Summary
Experienced technical support specialist skilled in customer service and equipment maintenance. Proven ability to coordinate tasks and assist clients effectively, ensuring high satisfaction and seamless operations in fast-paced environments. Very effective at learning new processes and learning quickly.
Overview
16
16
years of professional experience
Work History
PBX Operator
Renown Health
Reno, Nevada
11.2019 - 05.2026
- Operated multi-line phone system to efficiently manage and route incoming calls.
- Directed callers to appropriate departments and personnel, ensuring timely assistance.
- Coordinated with medical staff to address patient inquiries and concerns effectively.
- Assisted in training new staff on communication protocols and systems.
Cleaner
Square One
Reno, Nevada
11.2018 - 11.2019
- Maintained cleanliness of all assigned areas following company protocols.
- Utilized cleaning equipment and supplies effectively and safely.
- Performed routine inspections to ensure cleanliness standards were met.
- Collaborated with team members to coordinate cleaning schedules and tasks.
ATT Technical Support
Alorica
Reno, Nevada
01.2016 - 09.2018
- Provided technical support to customers via phone, chat, and email platforms.
- Assisted clients with installation and configuration of products and services.
- Educated customers on product features and best practices for usage.
- Documented customer interactions in CRM system for accurate record-keeping.
Merchandiser
Dr. Pepper Snapple
Reno, Nevada
05.2015 - 08.2015
- Managed product displays to enhance visibility and attract customer attention.
- Collaborated with sales team to align merchandising strategies with marketing campaigns.
- Developed strong relationships with store managers to facilitate effective merchandising execution.
- Monitored inventory levels to ensure stock availability and minimize shortages.
ATT Technical Support
West
Reno, Nevada
04.2014 - 09.2015
- Provided technical support to customers via phone, chat, and email platforms.
- Diagnosed software and hardware issues using troubleshooting tools and techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Overnight Stocker/ Recieving
Lowes Home Improvment
Reno, Nevada
09.2010 - 03.2014
- Stocked shelves and displays with merchandise during overnight shifts, improving product availability for morning customers.
- Inspected incoming shipments for damages and discrepancies, ensuring high standards of quality control.
- Organized inventory in stockroom to streamline access and retrieval for team members.
- Maintained cleanliness and organization of work areas to comply with safety standards.
Education
High School Diploma -
North Valleys High School
Reno, NV06-2007
Skills
- technical troubleshooting
- communication skills
- Verbal and written communication
- Customer Service-oriented
- forklift operation
- Lift operation
- Shipping and receiving
- Warehouse operations
- equipment maintenance
- Warehouse safety
- OSHA training
Timeline
PBX Operator
Renown Health
11.2019 - 05.2026
Cleaner
Square One
11.2018 - 11.2019
ATT Technical Support
Alorica
01.2016 - 09.2018
Merchandiser
Dr. Pepper Snapple
05.2015 - 08.2015
ATT Technical Support
West
04.2014 - 09.2015
Overnight Stocker/ Recieving
Lowes Home Improvment
09.2010 - 03.2014
High School Diploma -
North Valleys High School