Patricia Hansen
American Fork,Utah
Summary
Detail-oriented PBX Operator with excellent communication and customer service skills. Possess 43 years of employment managing telephone switchboards in telecommunications settings. Known for commitment to efficiency and accuracy.
Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service.
Overview
54
54
years of professional experience
Work History
PBX Operator
Holy Cross Hospital, Mountain Point / Centura and Common Spirit Health
01.2023 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
PBX Operator
Mountain Point Medical Center / Steward Healthcare
01.2017 - 01.2023
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
PBX Operator
Mountain Point IASIS Hospital
01.2015 - 01.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
Directory Assistance Operator / Long Distance Operator
CenturyLink
01.2010 - 01.2015
- Company changed names four times between 1980 and 2010
- Accessed number directories to provide relevant information to callers.
- Connected local and long distance calls.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Retired with 35 years of experience from CenturyLink in 2015
Directory Assistance Operator
Quest
01.2000 - 01.2010
- Accessed number directories to provide relevant information to callers.
- Connected local and long distance calls.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Directory Assistance Operator
US West Communications
01.1991 - 01.2000
- Accessed number directories to provide relevant information to callers.
- Connected local and long distance calls.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Board of Directors
Arabian Horse Association of Utah
01.1980 - 01.1995
- Managed and planned social activities to encourage program engagement.
- Collaborated with other members to seek involvement in policy decisions, fundraising and visibility of organization.
- Developed and implemented strategies to drive organizational growth and development.
Directory Assistance Operator
Mountain Bell
01.1980 - 01.1991
- Accessed number directories to provide relevant information to callers.
- Connected local and long distance calls.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Sales Associate
The Paris
01.1976 - 01.1980
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Receptionist
The Brown House
01.1970 - 01.1976
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Housekeeper
Woodside Chalet
01.1970 - 01.1976
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeper
Alpine Chalet
01.1970 - 01.1976
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeper
Gary’s Ski Lodge
01.1970 - 01.1976
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Park City High School
Park City, UT05.1976
Skills
- Business Correspondence
- Client Satisfaction
- Typing Skills
- Safety Training
- Professional Communication
- Front Desk Management
- PA Systems
- Setting Reservations
- Administrative Duties
- Telephone Reception
- Supply Restocking
- Call Transfers
Timeline
PBX Operator
Holy Cross Hospital, Mountain Point / Centura and Common Spirit Health
01.2023 - Current
PBX Operator
Mountain Point Medical Center / Steward Healthcare
01.2017 - 01.2023
PBX Operator
Mountain Point IASIS Hospital
01.2015 - 01.2017
Directory Assistance Operator / Long Distance Operator
CenturyLink
01.2010 - 01.2015
Directory Assistance Operator
Quest
01.2000 - 01.2010
Directory Assistance Operator
US West Communications
01.1991 - 01.2000
Board of Directors
Arabian Horse Association of Utah
01.1980 - 01.1995
Directory Assistance Operator
Mountain Bell
01.1980 - 01.1991
Sales Associate
The Paris
01.1976 - 01.1980
High School Diploma -
Park City High School
Receptionist
The Brown House
01.1970 - 01.1976
Housekeeper
Woodside Chalet
01.1970 - 01.1976
Housekeeper
Alpine Chalet
01.1970 - 01.1976
Housekeeper
Gary’s Ski Lodge
01.1970 - 01.1976
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