Zoie Smith
Nashville,TN
Summary
Detail oriented professional with experience in high-end sales, leadership and organized administrative assistance known for productivity and efficient task completion. Specializing in time management, data entry, and customer service I will provide outstanding communication, problem-solving, and adaptability ensuring smooth office operations and positive interactions amongst all staff.
Overview
9
9
years of professional experience
Work History
PBX Operator
JW Marriott
Nashville, TN
06.2024 - Current
- First point of contact assisting guests and hotel departments via email, chats, and phone calls
- Ensuring all administrative functions are properly maintained
- Managing multiple CRM systems, and assisting with high-status amenities
- The ability to assimilate complex information data and other sources while adjusting or modifying to meet the constraints of the particular need
Spa Instructor
Aveda Institute
Franklin, TN
11.2023 - 05.2024
- Educating adults through their aesthetics program teaching technique and curriculum that falls within the state guidelines
- Assisting with conference spa demos, managing schedules and booking appointments with a high-volume performance plan
- Exposed a variety of teaching styles to respond to needs of diverse learners
Training Coach
European Wax Center
Brentwood, TN
01.2018 - 11.2023
- Licensed esthetician providing pre and post consultation of clients, assessing their skincare needs and providing a professional opinion that will provide long lasting results
- Coaching staff members on revenue growth, clientele development and performance accuracy
- Building and maintaining rapport among each guest that comes into the center, representing the quality and connection between the guests’ and staff members
- Keeping up with inventory and customer accounts
Administrative Clerk
Massage Envy Spa
Hendersonville, Tennessee
05.2016 - 01.2018
- Provided support to visitors by answering questions, checking them in or out, and directing them accordingly around the spa
- Maintained office files, Millennium records, payment records and other information utilized by the company while assisting with all telecommunication sources
- Provided administrative support to the executive team
- Operated photocopiers and scanners, facsimile machines and personal computers
Education
Certificate of Completion - Esthetics
Miller-Motte Technical College
Nashville, TN01.2016
High School Diploma -
Ravenwood HS
01.2014
Skills
- Ability to assist with productivity and achieve objectives
- Administrative tasks
- Directory assistance
- Coordinating reservations
- Work prioritization and professionalism
- Switchboard operations
- Strong telephone etiquette
- Excellent verbal communication skills
- Addressing customer issues
- Records management
- Transaction processing accuracy
- Account management
- Business development
- Exceptional customer service
Timeline
PBX Operator
JW Marriott
06.2024 - Current
Spa Instructor
Aveda Institute
11.2023 - 05.2024
Training Coach
European Wax Center
01.2018 - 11.2023
Administrative Clerk
Massage Envy Spa
05.2016 - 01.2018
Certificate of Completion - Esthetics
Miller-Motte Technical College
High School Diploma -
Ravenwood HS