Summary
Overview
Work History
Education
Skills
Timeline
Generic
LESLIE N. SAMPLE

LESLIE N. SAMPLE

Anthem,USA

Summary

Experienced professional with a proven track record as a knowledgeable leader and dedicated problem solver. Possessing valuable expertise in coordinating projects, programs, and improvements. Attentive to detail and committed to driving company objectives forward. Eager to contribute, learn, and grow within a dynamic work environment. Looking to contribute, learn and grow.

Overview

17
17
years of professional experience

Work History

Project Coordinator

SERVPRO
05.2023 - Current
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Created job files for each project and maintained current data in each file.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

Medical and Aesthetic Scheduling Lead

Affiliated Dermatology
01.2022 - 01.2023
  • First point of contact for patients at a 10-office location dermatology and aesthetic practice.
  • Triage patient needs to appropriate location if necessary.
  • Scheduling adult and pediatric appointments, surgeries and follow ups in accordance with provider’s preferences, location and availability.
  • Collaborate with 10+ physicians and 30+ NP’s, PA’s and MA’s to ensure complete care.
  • Audit appointments for insurance, referrals and financial information.
  • Multi-line phone system
  • Schedule management
  • Effective communication
  • Administrative tasks, as assigned

Business Manager

Nordstrom
01.2008 - 01.2022
  • Held numerous positions within Nordstrom including Bobbi Brown Cosmetics Manager, Executive Assistant, Interim Department Manager, Nordstrom Direct Customer Care Specialist and Team Lead.
  • Worked for cosmetic vendor and Nordstrom simultaneously to create and plan new events, establish goals, coach team, create schedules, manage inventory and establish business plans for profit and customer satisfaction/retention.
  • Building team and customer relationships came first in every role.
  • First point of customer contact
  • Deliver superior service
  • Customer follow up
  • Assisting Bobbi Brown Account Executive with various tasks

Insurance Office Manager

State Farm Insurance
01.2016 - 01.2020
  • Personal and commercial insurance sales, service and office management.
  • Assisting policy holders in office and at property sites.
  • Serviced policies, assessed risk, underwriting submissions, established and tracked team achievements, planned community involvement events.
  • Communication and educating prospective customers
  • Delegating office tasks within team
  • Overseeing policy holders financial/billing

Education

Associate of Arts -

Pierce College
Tacoma, WA

Skills

  • Communication
  • Administrative
  • Multi-tasking
  • Cultivating relationships
  • Efficient
  • Problem-solving
  • Detail-oriented
  • Time management
  • Planning and execution

Timeline

Project Coordinator

SERVPRO
05.2023 - Current

Medical and Aesthetic Scheduling Lead

Affiliated Dermatology
01.2022 - 01.2023

Insurance Office Manager

State Farm Insurance
01.2016 - 01.2020

Business Manager

Nordstrom
01.2008 - 01.2022

Associate of Arts -

Pierce College

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