Leslie Ortiz
Tampa,FL
Summary
Engaging Greeter with expertise in customer service and effective communication. Skilled in managing guest inquiries and maintaining welcoming entrance areas, fostering positive experiences. Strong interpersonal abilities facilitate successful interactions in high-traffic environments. Committed to enhancing customer satisfaction and service efficiency through a warm and inviting approach.
Overview
2
2
Languages
1
1
Certification
27
27
years of professional experience
Work History
Greeter
Alliant Insurance Services Inc.
Tampa, Florida
11.2025 - Current
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Welcomed clients and visitors with a friendly demeanor.
- Provided directions and information about services offered by the company.
- Answered customer inquiries about merchandise and services.
- Handled incoming calls and directed them to appropriate departments.
- Monitored visitor logs and ensured security protocols were followed.
RA/Med Tech
The Inn at University Village
Tampa, FL
11.2019 - Current
- Conducted routine medical tests and procedures for residents and patients.
- Administered medication to residents, ensuring compliance with health guidelines. Supported residents with daily activities such as bathing, dressing, and feeding to promote independence and well-being.
- Assisted healthcare professionals with patient assessments and care plans.
- Maintained accurate medical records and documentation for compliance.
Laundry Attendant
Washlava
Tampa, FL
04.2018 - Current
- Delivered wash, dry, and fold services to ensure customer satisfaction and timely delivery of clean laundry.
- Operated laundry machines to process a variety of garments and fabrics.
- Sorted, washed, and dried linens according to color and fabric type.
- Maintained cleanliness and organization of laundry facilities and equipment.
Cleaning
Smiths Interconnect
Tampa, Florida
01.2025 - 07.2025
- Maintained cleanliness of production areas and equipment in compliance with safety standards.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Monitored supply levels and reported needs for cleaning materials and equipment repairs.
Housekeeping
Extended Stay America
Tampa, FL
05.2024 - 11.2024
- Cleaned guest rooms and maintained high standards of cleanliness and presentation.
- Assisted with laundry operations to guarantee timely availability of clean linens.
- Organized housekeeping supplies and equipment to enhance daily operations.
- Reported maintenance concerns promptly to ensure guest satisfaction.
Cleaning
SG360
Tampa, FL
11.2022 - 04.2023
- Thoroughly cleaned dining area floors to ensure a hygienic dining experience
- Maintained cleanliness in kitchen area
- Cleaned and maintained lobby area
- Cleaned and sanitized elevator interiors
- Vacuumed carpets in high-traffic areas
- Dusted surfaces in common areas to maintain a tidy and welcoming environment
- Collected and disposed of garbage to promote cleanliness and sanitation
Housekeeping
Woodspring Suites
Tampa, FL
04.2018 - 08.2018
- Ensured cleanliness in bathrooms for guest satisfaction
- Uphold floor cleanliness and appearance to create welcoming environment
- Organized bedding in guest rooms to enhance guest comfort
- Kitchen
Crew Member
Dairy Queen
Tampa, FL
03.2002 - 11.2004
- Delivered efficient drive-thru service to enhance customer experience
- Executed customer transactions to ensure accurate and timely service
- Operated cash register and processed customer transactions accurately.
- Prepared and served food items according to company standards.
- Maintained cleanliness of work areas and dining spaces.
Crew Member
Sonic Drive-In
Tampa, FL
01.2000 - 04.2000
- Operated drive-thru service to ensure timely fulfillment of customer orders.
- Processed customer transactions accurately to enhance checkout efficiency.
- Stocked shelves with products to maintain product availability for customers.
Education
Some high school -
Skills
- Customer service
- Customer interaction
- Visitor assistance
- Service orientation
- Client relations
- Conflict resolution
- Multilingual support
- Product knowledge
- Information dissemination
- Organizational skills
- Service coordination
- Service promotion
- Process improvement
- Safety compliance
- Interpersonal communication
- Claims management
- Customer engagement
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
AED Certification, CNA, Certified Medication Technician, Driver's License, CPR Certification, First Aid Certification
Languages
English
Professional
Spanish
Professional
Timeline
Greeter
Alliant Insurance Services Inc.
11.2025 - Current
Cleaning
Smiths Interconnect
01.2025 - 07.2025
Housekeeping
Extended Stay America
05.2024 - 11.2024
Cleaning
SG360
11.2022 - 04.2023
RA/Med Tech
The Inn at University Village
11.2019 - Current
Laundry Attendant
Washlava
04.2018 - Current
Housekeeping
Woodspring Suites
04.2018 - 08.2018
Crew Member
Dairy Queen
03.2002 - 11.2004
Crew Member
Sonic Drive-In
01.2000 - 04.2000