Leslie Osanu
Department of Social Services
Fairview Heights,IL
12
years of professional experience
Dedicated youth mentor skilled in program planning, conflict resolution, and trauma-informed care. Committed to fostering youth development and creating engaging programs, ensuring positive outcomes for at-risk individuals.
Work History
Youth Service Worker II
3 Years 1 Month- Assisted youth in developing life skills through structured programs and activities.
- Facilitated group discussions to promote positive communication and conflict resolution among participants.
- Collaborated with multidisciplinary teams to create individualized support plans for at-risk youth.
- Monitored and reported on client progress, ensuring adherence to program guidelines and objectives.
- Coordinated outreach efforts to engage families and enhance community involvement in services offered.
- Implemented evidence-based strategies to improve youth engagement and participation in programs.
- Maintained a safe and welcoming environment for all participants by enforcing rules, guidelines, and conflict resolution strategies.
- Conducted thorough intake assessments upon enrollment into programs or services, establishing baseline information for ongoing monitoring purposes.
- Served as a positive role model for youths in our care, demonstrating empathy, respect, and understanding through every interaction.
Healthcare Administrative Assistant
1 Year 1 Month- Managed scheduling and appointment coordination for healthcare providers and patients.
- Processed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Assisted in the preparation of reports and documentation for administrative meetings.
- Developed efficient filing systems to improve document retrieval and organization.
- Responded to inquiries from patients and staff, ensuring timely communication across departments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Science - Sociology
Skills
Positive reinforcement
Social skills development
Family support
Suicide prevention
Youth mentoring
Special needs support
Youth supervision
Conflict de-escalation
Safety monitoring
Program planning
Conflict mediation
Youth development
Skill building
Trauma-informed care
Teamwork and collaboration
Time management
Timeline
Youth Service Worker II
Department of Social Services
07.2023 - 08.2026Read More
Healthcare Administrative Assistant
Epiphany Healthcare Of South Atlanta
05.2014 - 06.2015Read More
University of Missouri, St. Louis, MO, US
Associate of Science from Sociology
Read More