Leslie Perez
Spring,USA
Summary
Adaptable professional with extensive experience in customer service across retail and educational settings. Strong expertise in product knowledge and collaborative teamwork enhances customer interactions, driving satisfaction and loyalty through personalized service and effective communication.
Overview
7
7
years of professional experience
Work History
Optical Specialist
Visionworks
Spring, US
12.2022 - Current
- Delivered exceptional customer service by assisting customers in selecting and fitting eyeglasses, sunglasses, and contact lenses, resulting in increased customer satisfaction
- Utilized extensive knowledge of different lens types, frames, and coatings to help customers make informed decisions, improving overall sales conversions
- Collaborated with optometrists to verify prescriptions and recommend lens options tailored to customers' visual needs, ensuring accuracy and enhancing personalization
- Adjusted eyewear on patients to achieve accurate fit based on facial structure.
- Educated customers on care and maintenance of eyewear to prolong lifespan and foster loyalty
- Resolved customer inquiries and concerns through effective communication, improving overall customer experience
- Fixed damaged eyeglass frames to restore usability.
Sales Associate
Sally's Beauty Supply 10201
Spring, US
05.2022 - 08.2022
- Educated customers on diverse beauty brands, product features, and benefits, enhancing their purchasing decisions and driving sales growth
- Delivered personalized customer service, assisting customers in selecting beauty products tailored to individual needs, fostering loyalty and repeat business
- Organized and maintained visually appealing display areas to attract customers and enhance their shopping experience, contributing to increased sales
Preschool Teacher
Primrose Schools
Spring, US
11.2019 - 08.2021
- Developed engaging lesson plans based on child development principles.
- Implemented creative activities to promote cognitive and physical skills.
- Managed classroom behavior through positive reinforcement strategies, creating a safe learning environment that minimized disruptions.
- Maintained detailed records of children's progress and behavior patterns to inform developmental strategies.
- Prepared instructional materials and organized equipment for lessons, enhancing engagement and learning readiness.
Sales Associate
Five Below
Spring, US
06.2019 - 11.2019
- Delivered exceptional customer service by assisting customers with product selection, answering inquiries, and addressing concerns, resulting in positive feedback
- Guided customers to find specific products to meet their needs, answered questions, and offered product advice.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained clean, organized sales floor with properly displayed and stocked merchandise, facilitating customer access and encouraging sales
- Operated cash register and processed customer transactions, ensuring accurate and efficient service.
- Collaborated with team members to achieve store goals through effective communication and cooperation, fostering a positive work environment
Skills
- Customer service
- Product merchandising
- Point of Sale (POS) systems
- Retail sales
- HIPAA
- Optical experience
- Sales
- Inventory management
Timeline
Optical Specialist
Visionworks
12.2022 - Current
Sales Associate
Sally's Beauty Supply 10201
05.2022 - 08.2022
Preschool Teacher
Primrose Schools
11.2019 - 08.2021
Sales Associate
Five Below
06.2019 - 11.2019