Anthony Mascarelli
Cincinnati,OH
Summary
Dedicated Team Leader with strong background in route management and consistent achievement of sales targets. Delivered exceptional customer service through precision fitting and patient-focused solutions, translating complex prescriptions into customized eyewear. Contributed to increased customer satisfaction through tailored care and effective management of inventory and optical lab operations.
Overview
15
15
years of professional experience
Work History
Optical Specialist
ABB Optical
Hebron, KY
03.2021 - 06.2026
- Multitasking, excellent customer service and sales skills.
- Contributed to team projects by fostering a positive and cooperative work environment.
- Instructed clients on lens care and frame maintenance to enhance product longevity.
- Performed optical measurements to ensure precise fitting of eyewear.
- Assisted customers in selecting appropriate eyewear solutions and products.
- Educated clients on proper lens care and frame maintenance techniques.
- Collaborated with team members to enhance customer service experiences.
- Managed inventory by organizing stock and conducting regular audits.
- Trained new staff on operational procedures and customer interaction protocols.
- Inspected completed eyewear products for defects such as scratches or improper alignment.
- Prepared estimates for prospective customers outlining cost associated with purchasing glasses or contacts.
- Repaired broken frames or replaced parts on existing frames to ensure proper fit.
- Advised customers on appropriate types of lens coatings based on lifestyle needs.
- Conducted quality control checks on finished products prior to delivery to customers.
- Kept abreast of new developments in the field of optics through continuing education seminars and professional journals.
- Troubleshot equipment issues related to optical devices.
- Maintain comprehensive knowledge of all facility operations and quality sales process.
- Consistently produced high-quality lenses add a rate of 1000% of standard expectations.
- Contributed to the enhancement of machine methods, significantly increasing overall productivity.
- Successfully reduced daily lens damage by 125% through meticulous attention to detail and improved workflow.
Route Sales Representative
Aramark
Cincinnati , OH
05.2019 - 02.2021
- Delivered products to customers on established routes with accuracy.
- Managed inventory levels to ensure product availability for customer needs.
- Built strong relationships with clients through effective communication and service.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Coordinated order processing and fulfillment for optimal delivery efficiency.
- Resolved customer inquiries and concerns promptly to enhance satisfaction.
- Collaborated with team members to improve route efficiency and service quality.
- Maintained accurate records of deliveries and transactions for reporting purposes.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Promoted positive relationships with customers to maintain consistent sales.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Delivered product to customers in a safe and courteous manner.
- Responded quickly to customer inquiries regarding products or services.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Assisted with merchandising displays at customer locations when requested.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Planned and organized routes within territory to maximize efficiency and time.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Maintained accurate records of all deliveries and pickups.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Utilized effective problem solving skills when resolving customer issues.
- Organized deliveries according to customer needs.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Cross-sold additional products to customers depending upon merchandise needs.
- Participated in promotional activities such as special events, trade shows.
- Maintained an organized work space at all times.
- Developed and implemented strategies to increase sales volume.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Assisted with unloading incoming shipments from vendors.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Collected money, provided change and recorded transactions on receipts.
- Informed regular customers of new products or services and price changes.
- Kept accurate logs of all deliveries and trips.
Tile Setter
S&S Tile
Cincinnati , OH
11.2011 - 04.2019
- Installed tile in residential and commercial properties with precision and attention to detail.
- Prepared surfaces by cleaning, leveling, and applying adhesives for optimal tile adhesion.
- Collaborated with clients to select tile designs and materials that meet their vision.
- Resolved on-site issues promptly to maintain workflow and project timelines consistently.
- Ensured that all customer requirements were met before leaving job site.
- Measured, cut, and installed ceramic tile, marble, and stone using hand tools and power cutting tools.
- Grouted walls, floors and countertops with appropriate materials.
- Repaired damaged tiles by replacing them with new ones or patching them up with matching pieces.
- Identified materials and amount of labor required for project completion after reviewing blueprints.
- Collaborated with other tradespeople such as plumbers, electricians, masons, in order to complete projects efficiently.
- Adhered to safety regulations while working onsite.
- Provided customers with information about tile care and maintenance procedures.
- Provided friendly and knowledgeable service to customers.
- Communicated effectively with clients regarding design plans prior to commencement of work.
- Assisted other tradespeople in completion of their tasks when needed.
- Documented daily activities and completed paperwork for each job.
- Installed decorative designs on floors and walls with mosaic tiles.
- Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
- Determined best tile layout to achieve desired pattern and support timely project completion.
- Prepared cost and labor quotes based on estimated time and materials needed.
Education
Milford High School
Milford, OHSkills
- Optical measurements
- Lens care education
- Frame maintenance
- Quality control checks
- Customer relationship management
- Inventory management
- Product knowledge
- Order processing
- Sales strategy development
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Staff training
- Supply management
- Optical equipment operation
- Optical orders
- Progressive lenses expertise
- Professional ethics
- Teamwork and collaboration
- Multitasking
- Problem-solving
Affiliations
- Slending time with my children
- Theater
- Children’s museum
- Outdoor activities
- Exercising
- Golfing
- Fishing
- Reds games
- Bengals games
Timeline
Optical Specialist
ABB Optical
03.2021 - 06.2026
Route Sales Representative
Aramark
05.2019 - 02.2021
Tile Setter
S&S Tile
11.2011 - 04.2019
Milford High School