Leslie Phelps
Mesa,AZ
Summary
Detail-oriented shuttle driver with extensive experience in preventive maintenance and emergency procedures. Strong skills in scheduling flexibility and passenger assistance contribute to high safety standards and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shuttle Driver /Bell Attendant
Embassy Suites by Hilton
Scottsdale, AZ
12.2023 - 03.2026
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Transported customers to and from [Location].
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
Shuttle Driver /Bell Attendant
Marriott Resort Hotel Phoenix Airport
Phoenix, AZ
04.2017 - 12.2023
- Operated shuttle services between hotel and local destinations, ensuring timely and safe transport for guests.
- Assisted guests with luggage and transportation inquiries, enhancing overall guest experience and satisfaction.
- Maintained cleanliness and organization of shuttle vehicles, improving safety standards and guest comfort.
- Coordinated with hotel staff to efficiently schedule shuttle runs based on guest needs and peak times.
Shuttle Driver /Bell Attendant
Home 2 Suites by Hilton
Phoenix, AZ
10.2013 - 03.2017
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
Education
High School Diploma -
Sam Houston High School
San Antonio, TXSkills
- Punctuality
- Passenger assistance
- Preventive Maintenance
- Emergency procedures
- GPS applications
- Scheduling flexibility
- Safe driving
- Cleanliness standards
Timeline
Shuttle Driver /Bell Attendant
Embassy Suites by Hilton
12.2023 - 03.2026
Shuttle Driver /Bell Attendant
Marriott Resort Hotel Phoenix Airport
04.2017 - 12.2023
Shuttle Driver /Bell Attendant
Home 2 Suites by Hilton
10.2013 - 03.2017
High School Diploma -
Sam Houston High School