Leslie Phlipot
Eldora Speedway
Saint Henry,OH
5
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Ticketing Agent
5 Years 1 Month- Trained new staff on ticketing systems and customer service protocols, enhancing team efficiency.
- Resolved customer inquiries and complaints effectively, promoting positive guest experiences at events.
- Implemented process improvements in ticket distribution, reducing wait times for patrons significantly.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold event tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Check out credentials for drivers, crew, patrons, and staff members.
- Run lineups to staff for large events.
- Hang up banners to promote events.
- Crosstrained in multiple areas of ticketing operations to provide versatile support during peak periods or employee absences.
- Build and repair multiple items on the grounds.
Education
High School Diploma
- National Honor Society
- Varsity Golf
- Automotive Tech Prep
Skills
Empathy and patience
Basic computer skills
Professionalism and courtesy
Complaint handling
Check-in procedures
Information assistance
Mathematical calculations
Cash handling experience
Teamwork
Teamwork and collaboration
Customer service
Quick thinking
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Safety protocols and procedures
Adaptability and flexibility
Phone and email etiquette
Phone etiquette
Mechanical abilities
Operate ATV's
side by side
forklift
scissor lift
Painting
Timeline
Ticketing Agent
Eldora Speedway
05.2021 - CurrentRead More
Greenville High School
High School Diploma
Read More