Leslie Price
Sarasota
Summary
Creative receptionist/office manager committed to healing domestic pets of all breeds. Communicates animal health concerns and problems to owners in a clear and effective way.
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Overview
41
41
years of professional experience
Work History
Receptionist
Sunset Auto Group
Sarasota
03.2016 - Current
- Answered telephone inquiries from clients, vendors and the public.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted customers and visitors in-person and via telephone calls.
Receptionist~Client Services Representative
Bear Creek Veterinary Alternatives
7509 South Tamiami Trail, Sarasota
08.2014 - 01.2016
- Answer all incoming calls.
- Scheduling all appointments.
- Entering and scanning client and pet information.
- Closing out computers, cash box and credit card machines.
- Consistently raising the standards of customer service.
- Responded to customer requests via telephone and email.
Receptionist~Client Services Representative
Critical Vet Care
4937 South Tamiami Trail, Sarasota
07.2013 - 04.2014
- Answering 3 phone lines for an 8 Doctor hospital
- Scheduling appointments for the Neurologists and Internal Medicine Specialist
- Entering and scanning client and pet information into the Avimark system.
- Closing out computers, cash box and credit card machines at the end of shifts.
- Speaking with and advising pet owners during emergency situations.
- Assisting clients in decision making and grief counseling.
Owner~Self employed
Animal House
18 Bradford Pear Lane
12.1990 - 06.2012
I was fortunate to pet sit in my home and in the homes of my clients for their four-legged children.
I was responsible for feeding, training, exercise and play, love and the responsibility of caring for the pets well being 24 hours per day.
The animals who remained in their own homes were visited by myself several times a day as decided by their owners. I was responsible for the pets, the clients mail & plants, keeping the pet safe and happy and the home cared for and secured. I was entrusted with house keys and alarm codes.
I was responsible for feeding, training, exercise and play, love and the responsibility of caring for the pets well being 24 hours per day.
The animals who remained in their own homes were visited by myself several times a day as decided by their owners. I was responsible for the pets, the clients mail & plants, keeping the pet safe and happy and the home cared for and secured. I was entrusted with house keys and alarm codes.
Office Manager
Animal Hospital at Reems Creek
32 Reems Creek Road, Weaverville
07.2003 - 06.2006
- I was hired when the office was in transition of owners and staff.
- Cleaned and maintained laboratory area.
- Filled prescriptions and coordinated refills for clients.
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Developed dietary and nutritional plans to help animals reach and maintain their optimal weight.
- Weighed and examined animals and recorded information in files.
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian.
I spear-headed the front office change over.
I implemented complete change over of product brands,computer programs, Doctors scheduling & office hours, filing, staff policies and procedures, telephone system, landscaping & interior designs.
Most importantly, I re-trained the staff to treat our clients and their pets with the utmost respect and kindness, realizing the pets healthcare and happiness was our business!
Receptionist
Animal Hospital of North Asheville
1 Beaverdam Road, Asheville
09.1989 - 02.1997
- Educated animal owners regarding feeding, general care, medical conditions and treatment options.
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian.
- Weighed and examined animals and recorded information in files.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Cleaned kennels, examination and operating rooms and animal loading and unloading facilities.
- Filled prescriptions and coordinated refills for clients.
- Supported 5 veterinarians in a private animal clinic.
- Cleaned and maintained laboratory area.
- Provided pet owners with excellent customer service and compassionate care for their pets.
- Greeted customers in a pleasant manner and escorted them to the examination room.
Sales Associate
Wick & Greene Jewelers
Asheville
1987 - 1988
Manager
Wooten’s Jewelers
Hickory
1985 - 1987
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Greeted customers in a timely fashion, while quickly determining their needs.
Assistant Manager
Cress Jewelers
Hickory
04.1984 - 03.1985
- Welcomed customers into the store and helped them locate items.
- Actively pursued personal learning and development opportunities.
- Followed merchandising guidelines to present visually appealing displays.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
High School Diploma -
Asheville High School
1979
Computer Programs
A-B Technical College
Asheville, NCLevel 1 -
Healing Touch for Animals
Sarasota, FL2015
Level 2 -
Healing Touch for Animals
Sarasota, FL2015
Skills
- Compassionate
- Personable
- Administrative expertise
- Pharmaceutical ordering
- Motivated
- Exceptional memory for clients and their situations
- Excellent customer service skills
- Customer relations
- Merchandising
- Detail-oriented
- Store displays
- Staff training and development
- Opening and closing procedures
- Customer-oriented
References
Timeline
Receptionist
Sunset Auto Group
03.2016 - Current
Receptionist~Client Services Representative
Bear Creek Veterinary Alternatives
08.2014 - 01.2016
Receptionist~Client Services Representative
Critical Vet Care
07.2013 - 04.2014
Office Manager
Animal Hospital at Reems Creek
07.2003 - 06.2006
Owner~Self employed
Animal House
12.1990 - 06.2012
Receptionist
Animal Hospital of North Asheville
09.1989 - 02.1997
Assistant Manager
Cress Jewelers
04.1984 - 03.1985
Sales Associate
Wick & Greene Jewelers
1987 - 1988
Manager
Wooten’s Jewelers
1985 - 1987
High School Diploma -
Asheville High School
Computer Programs
A-B Technical College
Level 1 -
Healing Touch for Animals
Level 2 -
Healing Touch for Animals
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