Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Malinda Fletcher

Bremen,OH

Summary

Dedicated State Tested Nursing Assistant/Receptionist with proven expertise in patient care and administrative efficiency from FairHoPe Hospice & Palliative Care Inc. Excelling in vital signs monitoring and compassionate care, I significantly enhanced patient satisfaction. Skilled in HIPAA compliance and adept at providing both emotional support and meticulous administrative assistance, I am committed to improving healthcare outcomes.

Diligent Receiption with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

7
7
years of professional experience

Work History

Receptionist

Altercare
09.2022 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained visitor log for entering and leaving facility for security purposes.

State Tested Nursing Assistant/Receptionist

FairHoPe Hospice & Palliative Care Inc.
08.2023 - Current
  • Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
  • Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
  • Improved patient care by providing compassionate and attentive assistance with daily living activities.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
  • Demonstrated flexibility in adapting to various patient care settings, including long-term care facilities, acute care hospitals, and home health environments.
  • Promoted patient dignity through respectful communication, privacy protection, and culturally sensitive interactions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Receptionist

Altercare
01.2018 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

GED -

New Lexington
New Lexington, OH

Skills

  • Bathing assistance
  • Patient care
  • Basic life support
  • Vital signs monitoring
  • Compassionate care
  • Dressing assistance
  • Privacy and confidentiality
  • Patient assessments
  • Feeding assistance
  • Transfer techniques
  • Adaptive learning
  • Reliable team player
  • Direct patient care
  • HIPAA compliance
  • Recording vital signs
  • Patient-focused care
  • Compassionate
  • Patient lifting
  • Supporting personal needs
  • Safety precautions

Languages

English
Full Professional

Interests

  • Volunteering
  • Photography
  • Mindfulness Practices
  • Swimming
  • Team Sports
  • I have a passion for photography and editing photos
  • Fundraising Events
  • Camping

Timeline

State Tested Nursing Assistant/Receptionist

FairHoPe Hospice & Palliative Care Inc.
08.2023 - Current

Receptionist

Altercare
09.2022 - 10.2024

Receptionist

Altercare
01.2018 - 12.2020

GED -

New Lexington

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Malinda Fletcher