LESLIE PUENTES
Hamilton ,NJ
Summary
Compassionate Patient Navigator known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, healthcare system navigation, and personalized care plan development. Excel in communication, empathy, and problem-solving to enhance patient experiences and outcomes.
Overview
15
15
years of professional experience
Work History
Oncology Patient Navigator
Robert Wood Johnson Barnabas Health
Somerset, NJ
01.2024 - Current
- The Oncology Lay Navigator supports and executes the interventions and strategies in a particular territory to impact coordination of cancer care.
- Integrates with primary care and other specialty care, patient-centered communication and engagement in care and psychosocial and other supportive care with the goal to improve access to high-quality cancer care for underserved populations.
- Supports care that is culturally sensitive and linguistically appropriate, building collaborations with trusted community-based partner organizations that can help address the social determinants of health and the innovative use of digital tools to reduce barriers to care.
Community Health Associate
Morristown Medical Center
Morristown, NJ
04.2020 - 01.2024
- Provide Social Support to Patients
- Provide direct services and community referrals
- Advocate for the needs of patients
- Educate providers about health needs, cultural concerns and barriers faced by patients in the community
- Assist patient with applications for benefits
- Make weekly and follow up calls to patients
- Run weekly support group for patients
- Document each patient encounter in detail
- Prepare reports and document as needed
- Attend regular team meetings
Patient Care Technician
Overlook Medical Center
Summit, NJ
01.2018 - 04.2020
- Obtained patient vital signs and reported results to staff nurse.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and toileting.
- Restocked unit frequently with necessary medical supplies.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected and labeled specimens to prepare for delivery to laboratory.
Rehabilitation Aide
Atlantic Rehabilitation Institute
Morristown, NJ
01.2017 - 01.2018
- Helped patients prepare for treatment sessions.
- Assisted with gait training and supported patient safety in cases of total loss of balance.
- Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
- Performed non-clinical functions and transported patients.
- Frequently checked up on patients and offered assistance on using equipment.
- Maintained and stocked equipment used in physical therapy and occupational therapy treatment areas.
- Answered phones, copied documents and updated schedule boards.
Patient Safety Technician
Morristown Medical Center
Morristown, NJ
10.2016 - 10.2017
- Maintained safe, organized and therapeutic environment to enhance patient comfort.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse.
- Responded to bell or light signal calls to assist patients with needs.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Patient Care Coordinator
Amalgamated Dental Center
Union, NJ
06.2010 - 10.2016
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Explained policies, procedures and services to patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Education
Certificate - Medical Interpreter Training
Bridging The Gap Medical Interpreter Training
05-2024
Certificate - Oncology Patient Navigator
The George Washington University
01-2024
Community Health Worker Certificate -
Penn Medicine
04.2021
Licensed Practical Nurse -
Berkeley College
Woodland Park, NJ06.2017
High School Diploma -
Alexander Hamilton Prep Academy
Elizabeth, NJ06.2010
Skills
- Customer service
- Critical thinking
- Fast Learner
- Bilingual
- Proficient in Word
- Proficient in Excel
- Proficient in Powerpoint
Timeline
Oncology Patient Navigator
Robert Wood Johnson Barnabas Health
01.2024 - Current
Community Health Associate
Morristown Medical Center
04.2020 - 01.2024
Patient Care Technician
Overlook Medical Center
01.2018 - 04.2020
Rehabilitation Aide
Atlantic Rehabilitation Institute
01.2017 - 01.2018
Patient Safety Technician
Morristown Medical Center
10.2016 - 10.2017
Patient Care Coordinator
Amalgamated Dental Center
06.2010 - 10.2016
Certificate - Medical Interpreter Training
Bridging The Gap Medical Interpreter Training
Certificate - Oncology Patient Navigator
The George Washington University
Community Health Worker Certificate -
Penn Medicine
Licensed Practical Nurse -
Berkeley College
High School Diploma -
Alexander Hamilton Prep Academy