LESLIE RAMON
Fort Dix ,NJ
Summary
Experienced and dedicated hospitality professional with a strong track record spanning over 10 years. Efficiently manages calendars, coordinates meetings, and organizes events. Demonstrates exceptional communication and interpersonal abilities, fostering effective collaboration both independently and within a team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Assistant General Manager
Highgate Hotels
10.2024 - Current
- Enhanced hotel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
- Conducted regular audits on safety protocols to ensure compliance with industry regulations and promote a secure environment for guests and staff members alike.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving skills to retain customer loyalty.
Customer Service Manager
AAFES
08.2024 - 10.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Assistant Restaurant General Manager
Super Chix
03.2023 - 08.2024
- Ensures all departments are profitable and maintain a strong working relationships
- Reviews monthly financial reports and know it all times where the restaurant stands against budget
- Adheres to all franchise and company procedures and regulations as well as standard operation
Assistant General Manager
Champion Hotels
11.2017 - 02.2023
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Education
Bachelor's Degree - Hotel and Restaurant Management
De La Salle
03.2012
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
Certification
- Connect U: Operational Excellence
- Bonvoy Training: Leadership
- Shaping Service Training
Timeline
Hotel Assistant General Manager
Highgate Hotels
10.2024 - Current
Customer Service Manager
AAFES
08.2024 - 10.2024
Assistant Restaurant General Manager
Super Chix
03.2023 - 08.2024
Assistant General Manager
Champion Hotels
11.2017 - 02.2023
Bachelor's Degree - Hotel and Restaurant Management
De La Salle