Leslie Renteria
Houston
Summary
Dedicated administrative and customer service professional with over five years of experience supporting municipal government operations, court administration, and public service. Experienced in assisting judges, coordinating court proceedings, managing confidential legal records, and providing exceptional service to the public, attorneys, and prosecutors. Highly skilled in case management, document preparation, records maintenance, payment processing, and resolving customer inquiries in fast-paced environments. Recognized for professionalism, attention to detail, strong organizational skills, and the ability to communicate effectively with diverse audiences. Fluent in English and Spanish. Associate of Arts in Criminal Justice.
Overview
8
8
years of professional experience
Work History
Customer Service Representative- Court Operations
City of Houston - Municipal Courts Administration
Houston
01.2025 - Current
- Provide exceptional customer service to members of the public, attorneys, prosecutors, and court personnel while serving as a primary point of contact for court-related inquiries.
- Assist the Municipal Court Judge during daily court proceedings by preparing documentation and providing administrative support as needed.
- Review citations, warrants, and court records to ensure accuracy on a daily basis.
- Explain court judgments, payment options, license renewal requirements, and court processes to customers with professionalism and empathy.
- Schedule court appearances, hearings, and reset requests.
- Generate Court Clerk Certificates and other official court documents with a high level of accuracy and confidentiality.
- Enter, update, and maintain case information within the CSMART case management system.
- Process payments and financial transactions when assisting satellite locations.
- Manage a high volume of phone calls and in-person inquiries while maintaining exceptional customer service in a fast-paced environment.
- Collaborate with judges, prosecutors, court clerks, and city personnel to ensure efficient court operations and timely case processing.
Customer Service Representative - Cash Management
City of Houston
11.2023 - 01.2025
- Provide information and assistance to the public.
- Processed passports.
- Experience in the money room with heavy cash handling.
- Respond to phone calls, emails, and in-person inquiries from residents, addressing questions and concerns promptly and accurately.
- Investigate and resolve complaints from citizens, ensuring their issues are addressed in a timely and satisfactory manner.
- Process requests for services and applications, ensuring all required documentation is complete and accurate.
- Update and maintain accurate records of customer interactions, transactions, and inquiries in the city's database.
- Work with various city departments to coordinate services and provide accurate information to residents.
- Collaborate with colleagues and support team efforts to improve overall service delivery and efficiency.
Receptionist
J Lash Studio
10.2020 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Nanny
Care Inc
04.2019 - 11.2019
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Worked with special need children as well.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Administered basic first-aid and medication in emergency situations.
Customer Service Associate
Pastel Boutique
10.2018 - 03.2019
- Exceeded service objectives by applying proven customer service and sales best practices.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Counted cash in register drawer at beginning and end of shift.
Education
AA - Criminal Justice
Lone Star College System
01-2024
High School Diploma -
Eisenhower High School
Houston, TX01-2017
Skills
- Administrative Support
- Data Entry
- Documentation Handling
- Time Management
- Effective Communication
- Document Organization and Filing
- Customer Service
- Team Coordination
- Attention to Detail
Languages
Spanish
Professional
Timeline
Customer Service Representative- Court Operations
City of Houston - Municipal Courts Administration
01.2025 - Current
Customer Service Representative - Cash Management
City of Houston
11.2023 - 01.2025
Receptionist
J Lash Studio
10.2020 - 11.2023
Nanny
Care Inc
04.2019 - 11.2019
Customer Service Associate
Pastel Boutique
10.2018 - 03.2019
AA - Criminal Justice
Lone Star College System
High School Diploma -
Eisenhower High School