Professional Summary
Overview
Work History
Education
Skills
Timeline

Leslie Ray

Sterling Payment Technology
Oscoda,MI
12
years of professional experience

Professional investigator with keen eye for detail and strong ethical foundation. Known for ability to uncover critical information and contribute to case resolutions efficiently. Highly collaborative team member who adapts to evolving requirements. Expertise in research methodologies and effective communication.

Work History

Payment Specialist

3 Years 1 Month
Sterling Payment Technology | 06.2013 - 07.2016
  • Learned regulatory requirements related to payment processing and compliance standards.
  • Contributed to training materials that improved understanding of payment procedures among peers.
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Developed strong relationships with banks, credit card processors, and other external partners for seamless collaboration in handling payments.

Trace Agent

8 Years
FedEx | 06.2004 - 06.2012
  • Streamlined communication protocols between departments to improve response times on asset inquiries.
  • Mentored junior agents on best practices for tracking methodologies and investigation techniques.
  • Implemented process improvements that reduced turnaround time for trace cases by optimizing workflows.
  • Analyzed trends in asset recovery data to inform strategic decision-making within the organization.
  • Consistently met or exceeded performance metrics by balancing speed with thoroughness in research and analysis tasks.
  • Collaborated closely with management to develop strategies for addressing common roadblocks or challenges in tracing initiatives.

Education

Some College

Ohio State University | Columbus, Ohio

Skills

Asset tracing
Investigative techniques
Warehouse management
Documentation review
Client coordination
Payment processing
Shipping method determination

Timeline

Payment Specialist

Sterling Payment Technology
06.2013 - 07.2016Read More

Trace Agent

FedEx
06.2004 - 06.2012Read More

Ohio State University

Some College
Read More
Leslie Ray