Amanda Kakar

• Processed payment transactions accurately and efficiently for student accounts.
• Managed billing inquiries and resolved payment issues promptly.
• Collaborated with financial aid team to ensure accurate fund disbursement.
• Communicated effectively with students regarding payment options and deadlines.

Responsibilities

• Customer Support: Answer inbound inquiries regarding escrow, payoff quotes, and website assistance quickly and professionally.
• Loan Servicing: Process customer mortgage payments accurately and maintain detailed account records.
• Delinquency Resolution: Contact homeowners to discuss past-due payments, identify hardship issues, and set up customized payment strategies.
• Referrals: Identify homeowners eligible for refinancing and refer them to the Originations or Home Loan department.
• Complaint Handling: Investigate and resolve verbal or written consumer complaints within regulatory guidelines.

Responsibilities

• Borrower Outreach: Make high-volume outbound calls and handle inbound inquiries from homeowners who have missed mortgage payments.
• Payment Negotiation: Negotiate repayment plans, forbearance agreements, or loan modifications tailored to the borrower's financial situation.
• Loss Mitigation Guidance: Educate borrowers on foreclosure avoidance programs and guide them through applying for loss mitigation.
• Skip Tracing & Research: Locate borrowers who have stopped communicating or whose contact information is out-of-date.
• Record Keeping: Accurately document all conversations, payment promises, and financial disclosures in the company's servicing databases.
• Regulatory Compliance: Ensure all collection activities adhere to the Fair Debt Collection Practices Act (FDCPA), Consumer Financial Protection Bureau (CFPB) regulations, and state/federal mortgage servicing laws.

• Assisted customers with inquiries regarding vehicle financing options and terms.
• Resolved customer issues through effective communication and problem-solving skills.
• Collaborated with team members to streamline customer service processes.