Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leslie Rivera

Springfield,MA

Summary

Experienced in effectively managing inmate populations and maintaining strict security protocols, ensuring a safe environment for both staff and inmates. Strong communication and teamwork skills enable efficient conflict resolution and handling of high-pressure situations. Expertise in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results while adapting to changing needs. Recognized for reliability, effective communication, keen observational skills, and a strong sense of integrity. Solid background in protecting assets, assessing risks, managing security protocols, and responding effectively to incidents. Valuable asset with a strong focus on collaborative teamwork and adaptability to evolving security needs. Highly organized and reliable postal professional with a solid background in mail distribution and customer service. Known for collaborative teamwork and adaptability to changing delivery requirements. Excellent route planning and time management skills ensure timely and accurate mail delivery. Transferable skills applicable to everyday life.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Correctional Officer

Department of Justice
07.2024 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities. Whether it was a unit officer, Control Center Officer or Facility Officer keeping track of over 500 inmates
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Observed behavior of residents individually and in groups.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Improved compliance with state and federal regulations by updating and enforcing facility policies.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Investigated and responded to incidents of inmate misconduct.
  • Provided assistance and guidance to inmates regarding daily activities.

Security Officer

Baystate Hospital
02.2023 - 07.2024
  • Patrols assigned areas on institution grounds by foot or mobile, enforce access controls on I.D badges according to policy guidelines
  • Secures doors, provides escorts, and keeps count of visitors requested by nurses
  • Performs duties in the command center such as dispatching, answering over 100 phone calls, acknowledging alarms, reporting any unusual activities or events, provide information to the public if applicable, responds and initiates calls to Springfield Police on Comnet Radio system, responds to codes or to other emergencies within the hospital
  • Handle disruptive situations using verbal communication as the first resort, provides escorts to criminal traumas and one on one details to control visitor entry
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Wrote detailed reports of all security breaches and investigations.

Mail Carrier

United States Postal Service
08.2021 - 02.2023
  • Transporting mail in a right sided vehicle while maintaining safety procedures of the pedestrians
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Greeted over 50 customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.

Correction Officer

CT. Department of Corrections
12.2013 - 06.2021
    • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
    • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
    • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
    • Supported successful emergency response efforts by participating in regular drills and training exercises.
    • Prevented contraband introduction through diligent cell searches and visitor screenings.
    • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
    • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
    • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
    • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
    • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
    • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
    • Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
    • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
    • Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
    • Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
    • Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
    • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
    • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
    • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
    • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
    • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
    • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
    • Escorted inmates to and from cells, court, hospitals, and medical appointments.
    • Tracked inmates through head counts, visitor logs, and scheduled activities.
    • Completed intake paperwork, fingerprints, and searches.
    • Booked new inmates into facility and processed inmates for release.
    • Conducted routine and emergency head counts.
    • Responded to emergency situations and de-escalated hostile confrontations.
    • Enforced rules and regulations to maintain order among inmates.
    • Built solid relationships with staff and residents to keep institution safe and secure.
    • Investigated and responded to incidents of inmate misconduct.

Education

Some College (No Degree) - Firs Protection & Safety Technology

Springfield Technical Community College
Springfield, MA

Some College (No Degree) - General Studies

Westfield State University
Westfield, MA

High School Diploma - College Prep Classes

Central High School
Springfield, MA
06.2009

Skills

  • Conflict resolution skills
  • De-Escalation Techniques
  • Safety and Security
  • Great Verbal and Written Communication Skills
  • Team Player
  • Takes Pride in New Challenges
  • CPR Certified
  • Basic Knowledge of Microsoft Word
  • Safety awareness
  • Package handling
  • Weather Tolerance
  • Cultural Awareness
  • Multitasking
  • Relationship Building
  • Adaptability

Certification

  • CPR- American Heart Association 7/2024
  • Servsafe Certification

Timeline

Correctional Officer

Department of Justice
07.2024 - Current

Security Officer

Baystate Hospital
02.2023 - 07.2024

Mail Carrier

United States Postal Service
08.2021 - 02.2023

Correction Officer

CT. Department of Corrections
12.2013 - 06.2021

Some College (No Degree) - Firs Protection & Safety Technology

Springfield Technical Community College

Some College (No Degree) - General Studies

Westfield State University

High School Diploma - College Prep Classes

Central High School

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Leslie Rivera