Leslie Roberts
Savannah,GA
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
11
11
years of professional experience
Work History
Operational Director
Precision Care Services, LLC
2022.06 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
Triage Specialist
Ga Eye Institute
2017.08 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
Referral Manager
Curtis V, Cooper
2016.01 - 2017.08
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
Operations Manager
Caring Hands, LLC
2013.04 - 2016.01
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
GED -
Savannah High School
Savannah, GA06.1991
Skills
- Supply Chain Management
- Cost Analysis and Savings
- Regulatory Compliance
- Process Improvements
- Leadership Training
- Profitability and Revenue Generation
- Strategic Planning and Execution
- Management
- Delegation
- Business Development
- Operations Management
- System Development
- Direct Patient Care
- Prescription Refills
- Emergency Response
- Wound Care
- Appointment Scheduling
- Patient Assessment
- Patient Management
- Treatment Planning
- Triage
- Case Management
Timeline
Operational Director
Precision Care Services, LLC
2022.06 - Current
Triage Specialist
Ga Eye Institute
2017.08 - Current
Referral Manager
Curtis V, Cooper
2016.01 - 2017.08
Operations Manager
Caring Hands, LLC
2013.04 - 2016.01
GED -
Savannah High School
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