Leslie Rodriguez
RBT
Miami,FL
Summary
Enthusiastic individual passionate about working with children. Superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with successful teams. Work quickly to understand, document and resolve any problem, driving satisfaction while meeting demanding business objectives.
Work History
OTC
CVS Health
10.2019 - 01.2022
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
05.2017
Skills
System documentation
Customer communication
Call center operations
Bilingual
Documentaion and reporting
Performance monitoring
Resolving issues
Data entry
Analytical abilities
basic communication skills
Reliability patience
Quick learning/ Multi-Tasking
Microsoft Word, Excel, Word
Accomplishments
Completed 40 hours training requirement approved by BCBA to obtain the Registered Behavior Technician Credential.
Additional Information
Volunteering 2023-2024> Happy Faces Academy Center
.Serve as a playground or lunchroom monitor.
.Share a hobby or demonstrate a craft to the class.
.Read a book or tell a favorite tale from your childhood.
Volunteering 2016-2017 School year > G. Holmes Early childhood Education Program
. Assisting with intellectual activities, reading, social interaction and feeding
Languages
English
Spanish
Objectives
Seeking to successfully use my skills and experience by providing my best ability to help meet customers' goals and be able to experience the opportunity to work among new people and meet new challenges.
Timeline
OTC - CVS Health
10.2019 - 01.2022
G Holmes Braddock Senior High - High School Diploma,